Digital Account Executive

Fiserv • Remote, Arizona, TX

19h • Hybrid

About The Position

As a Digital Banking Account Executive at Fiserv, you will play a pivotal role in managing digital channels and electronic payments relationships with clients across North America. You will act as an advocate and ambassador for financial institutions using Fiserv’s best-of-breed solutions to better serve their consumers. You will be committed to exceeding performance results for both the clients and Fiserv, contributing to a high-performing team and showcasing reference ability, retention through renewals, and growth in product adoption and usage.

Requirements

• 5+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives.
• Experience in electronic banking, mobile banking, and/or payments.
• Bachelor’s degree in business or other applicable discipline, and/or equivalent military experience.
• Must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas, including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Responsibilities

• Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
• Educate clients on Fiserv happenings and our impact on their organization.
• Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value and satisfaction.
• Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
• Coordinate team education on Digital Channels and Electronic Payments products as needed.
• Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
• Support client visits and conferences and ensure billing accuracy.

Benefits

• Paid holidays
• Generous time off policies
• Recharge & Refuel time for qualifying associates
• Free counseling through our EAP
• Competitive salaries
• Fiserv 401(k) Savings Plan
• Employee Stock Purchase Plan
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Well-being resources through our Fuel Your Life program
• Training
• Development
• Certification
• Internal mobility opportunities
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level