Dietary Worker

Aramark • Brooks, AB

5d • Onsite

About The Position

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Requirements

• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
• Must be flexible and adaptable to change.
• High school diploma or equivalent preferred.
• Food Safe / Food Handler certification (required or willingness to obtain).
• Knowledge of basic food preparation and sanitation practices.
• Ability to follow instructions and work as part of a team.
• Strong attention to detail, especially with dietary restrictions.
• Good communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Criminal record check (as required for working with vulnerable populations).
• Immunizations and health screening per facility policy.

Nice To Haves

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Previous experience in food service or healthcare is an asset.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
• Uses software to record patient orders.
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards.
• Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.
• Assist with the preparation of meals, snacks, and beverages according to planned menus.
• Portion and serve food in accordance with dietary guidelines and residents’ individual care plans.
• Assemble meal trays accurately and efficiently.
• Deliver meals to dining rooms or resident rooms as required.
• Assist residents during mealtimes when needed (e.g., opening packages, setting up trays).
• Follow specialized diet orders (e.g., diabetic, low sodium, pureed diets).
• Ensure all food handling meets health, safety, and sanitation regulations.
• Maintain knowledge of residents’ allergies and dietary restrictions.
• Clean and sanitize kitchen equipment, work surfaces, and dining areas.
• Wash dishes, utensils, and cooking equipment.
• Follow infection control and food safety procedures.
• Dispose of waste and maintain a clean and organized workspace.
• Provide courteous and respectful service to residents and staff.
• Respond to resident needs and preferences in a timely manner.
• Support a pleasant dining environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED