Diet Clerk

Advocate Health•Libertyville, IL

7d•$20 - $30•Onsite

About The Position

The Diet Clerk performs all assigned duties on the daily tasklist. They act as a liaison between the patient/customer (e.g., nursing team members, patient, patient family members) and the Food Services department. This role assists with the on-boarding of new diet clerks and helps with administrative functions in the diet office system. The Diet Clerk proactively communicates with patients during the meal order taking process utilizing appropriate customer service standards and uses the diet office computer system to place electronic card files and take patient meal orders. They also assist patients with menu selection, provide basic diet information, and consult with registered dietitians when necessary. Updates to the diet office system with patient's special nutritional needs are made, and communication about wrong/missing items is provided to the kitchen. Patient meal/diet reports are printed, and other clerical tasks are completed as directed. The role also involves maintaining hospitality folders, inventorying and ordering patient menu and communication materials, entering floor stock data, and remaining aware of the disaster plan policy for meal service.

Requirements

1 year experience in hospitality industry with customer service experience
Strong working knowledge of various therapeutic diets
Ability to speak, read and write English clearly and proficiently, as related to essential job activities.
Computer skills; working knowledge of Word, Excel, and Power Point.
Knowledge of medical terminology (T.I.D. B.I.D., etc)
Math skills: conversions of oz, ml, cc
Ability to communicate effectively
Must possess visual acuity and manual dexterity.
Must possess good listening skills.
Must be able to read and comprehend written and numerical information.
Ability to clearly speak to customers via telephone and in person.
Ability to rotate positions throughout the area
Moderate physical effort (lift up to 35 pounds and push up to 45 pounds of force).
Periods of standing, walking, bending, reaching, lifting, climbing and kneeling.
Must be willing and capable of working in a fast paced environment.
Ability to handle various tasks simultaneously especially during high patient volumes.
Ability to lift up to 35 pounds without assistance.

Responsibilities

Acts as a liaison between the patient/customer (e.g., nursing team members, patient, patient family members) and the Food Services department.
Assists with on-boarding of new diet clerks and helps with administrative functions in diet office system.
Proactively communicates with patients during the meal order taking process utilizing appropriate customer service standards for patient interaction/communication.
Utilizes diet office computer system to place electronic card file (i.e., entering patient name and diet order) for each patient and takes patient meal orders as calls are received.
Completes daily and monthly tallies as assigned.
Runs end of shift reports in computer system.
Assists with end of the week and end of the month patient meal statistics, nourishment, and floor stock data.
Assists the patient with menu selection via telephone as necessary.
Provides basic diet information as patient interaction requires to facilitate patient understanding of foods that are compliant and non-compliant with diet order.
Consults registered dietitian for medical nutrition therapy intervention when poor patient diet comprehension is noted.
Communicates patient needs to nursing team members, nutrition assistant, or registered dietitian as necessary.
Updates diet office system with patient’s special nutritional needs.
Communicates information about wrong/missing items to kitchen.
Prints patient meal/diet reports from diet office computer system and hospital computer system as directed.
Completes other clerical tasks as directed by Food Service Supervisor.
Completes performance improvement monitors as directed.
Maintains supply of hospitality folders.
Inventories and orders patient menu and communication materials so appropriate inventory of these items are maintained.
Enters floor stock data into hospital computer system in timely manner.
Remains aware of disaster plan policy for meal service.
Collaborates with hospital departments and fellow associates to meet patient and customer expectations for service.
Demonstrates accuracy and clarity in both verbal and written communications.
Demonstrates sound decision-making; takes responsibility for decisions.
Communicates pertinent patient and operational information to the appropriate resource for follow-up.
Demonstrates a respect for the confidentiality of patient information. Maintains HIPAA standards during all communications.
Maintains telephone customer service standards.
Communicates diet office issues and concerns to Supervisor or Manager in a timely manner.
Assists Supervisor or Manager in ensuring smooth operation of the Diet Office.
Demonstrates a commitment to service through personal example and prompt follow-up on opportunities to improve service.
Demonstrates a “can do” attitude in all patient and customer interactions.
Partners with hospital associates to meet patient and customer expectations for service.
Repeats order back to patients/customers to ensure we have meet their expectations.
Assists other diet clerks with computer system and diet related questions.
Utilizes chemicals according to department and manufacturer guidelines.
Keeps work area clean and organized at all times.
Uses correct body mechanics in the performance of duties.
Utilizes the appropriate safety techniques in the performance of duties.
Observes hospital/department guidelines concerning dress, display of name badge.
Provides a high quality dining experience to patients that meets their nutritional requirements and service expectations regarding temperatures, timeliness and food quality.
Utilizes performance improvement processes to identify, assess and evaluate areas for improvement.
Attends and participates in Department Meetings.
Notifies Supervisor of any situations that arise that are not up to Department Standard in the Diet Office.

Benefits

Comprehensive suite of Total Rewards
Benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program