Diesel Parts & Service Coordinator

Kirby Corporation•Pensacola, FL

13d•Onsite

About The Position

Florida Detroit Diesel Allison is searching for a Diesel Parts & Service Coordinator. This position is responsible for the general administration and coordination of the service department. The role involves opening and managing service, warranty, inter-company warranty requests, commissioning, sales, and paint jobs. The coordinator will monitor material and labor costs for non-sales order service, paint, and billable jobs, review costs, and prepare invoices. Additionally, they will prepare monthly cost analysis for labor and materials and act as a liaison with the finance department.

Requirements

High School Diploma or General Education Degree (GED) and five to seven years related experience required.
Ability to perform work accurately and thoroughly.
Ability to organize and direct a project to completion.
Ability to effectively build relationships with customers and co-workers.
The trait of being dependable and trustworthy.
Ability to communicate in writing clearly and concisely.
Ability to communicate effectively with others using the spoken word.
Proficient in Microsoft Office applications (Word, Excel, Outlook).

Nice To Haves

Associates or Bachelor's degree strongly preferred.
Prior experience with Oracle service system preferred.

Responsibilities

Manage billing orders and tracking the cost comparison of margins (job cost vs. invoiced amount).
Manage back orders and review job costing; submit job costing for approval to close, monitor outstanding orders that require approvals, close service jobs.
Maintaining open purchase orders for existing jobs; track outstanding purchases not received on jobs, monitoring for cancellations, parts added by production planning, outside labors and OTB purchases done by purchasing.
Ensure all sale files contain correct documentation such as, purchase orders, shipping documents, quotes, job costing, customer signed change orders and any additional documentation (SOX compliance documents including signed warranty approvals and customer acceptances) for service.
Confirm parts and labor rates, adjustments to approved warranty amounts once job is completed. Ensure all documentation is accurate for auditing (Billable - Warranty).
Enter materials into Bills of Materials (BOMs) for service jobs; prepare weekly summary of open service orders.
Reviewing daily field service reports – check and balance labor and parts costs for field service, ensure parts required are ordered and/or sent to technicians in the field.
Read catalogs, or computer displays in order to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill orders for parts.
Receive payment or obtain credit authorization.
Take inventory of stock.
Advise customers on substitution or modification of parts when identical replacements are not available.
Examine returned parts for defects, and exchange defective parts or refund money.
Mark and store parts in stockrooms according to prearranged systems.
Discuss use and features of various parts, based on knowledge of machines or equipment.
Place new merchandise on display.
Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
Other duties as assigned and/or required relating and supporting the service and parts departments.