Parts & Service Coordinator

Battlefield Equipment Rentals•Sarnia, ON

12d•CA$21 - CA$23•Onsite

About The Position

As a key member of the Service team, the Parts & Service Coordinator plays a critical role in keeping equipment running, technicians supported, and customers informed while also contributing to daily branch operations. At Battlefield Equipment Rentals, we don’t just rent out top-tier construction equipment, we empower our team to grow, thrive, and make a real impact in local communities every day. As part of the Toromont Industries Ltd. family, we’re proud to be Canada’s leading construction equipment rental company and you can find our equipment powering projects on jobsites across Canada! If you want a career with purpose, a team that has your back, and a company that invests in your success then apply today and join us in building tomorrow together.

Requirements

Proficiency in Microsoft Office (Outlook, Word, and Excel.)
Experience with Systematics would be an asset.
Familiarity with parts ordering, work orders, purchase orders, inventory and estimates.
Excellent communication skills and a knack for making customers feel valued.
Ability to work effectively within a team environment with the ability to juggle multiple priorities.
A keen sense of time-management and effective planning skills.
Excellent organization and attention to detail.
Experience working in a parts, service, or technician-support environment.
Flexibility to support on-call schedules, including occasional Saturdays.

Nice To Haves

A technical understanding of CAT equipment would be considered an asset.

Responsibilities

Deliver exceptional customer service through phone, email, and in-person interactions.
Act as the primary liaison between customers, technicians, and internal teams to ensure clear communication and timely follow-up.
Prepare and provide repair and service quotes.
Create and manage work orders for internal and customer equipment ensuring parts are allocated accurately to the appropriate machines and jobs.
Order, allocate, and track parts to the appropriate equipment and work orders as needed to support timely repairs.
Monitor outstanding parts orders and follow up as required.
Run daily reports to support service and parts operations.
Submit and track warranty claims while maintaining accurate records within company systems.
Monitor and maintain parts inventory, rental equipment, and saleable goods, including restocking shelves and updating tracking tools.
Oversee the repair process from intake through completion, working cross-functionally to support efficient service delivery.
Provide administrative, invoicing, and warranty support ensuring pricing, information accuracy, and proper documentation.
Facilitate customer walk-ins and calls, including sourcing equipment and supplies, coordinating deliveries, and securing transportation.
Prepare and ensure all deliveries are organized for the following day.
Assist with loading and unloading customer pick-ups and deliveries when required.
Open and close the branch as needed and complete daily closing requirements, including invoice checks and fund balancing.
Invoice parts orders and service orders as required.
Work cross-functionally with other departments to ensure timely repairs and service delivery.
Collaborate seamlessly with your colleagues to create a supportive and efficient work environment.
Follow all workplace safety protocols and environmentally sound practices, making sure everyone stays safe.