Diesel/Medium Duty Truck Service Technician
About The Position
Bob Clapper Automotive, Inc. is seeking a Diesel/Medium Duty Truck Service Technician for their Janesville, WI location. This role involves repairing and maintaining medium & light duty GM trucks, Isuzu trucks, and some heavy-duty commercial trucks, both gasoline and diesel, according to dealership and factory specifications. The company is a well-respected GM dealership in southern Wisconsin, known for its sales and service. Technicians provide maintenance, troubleshooting, and repairs on all makes and models of light and medium duty vehicles, with a specialization in diesel equipment. The position offers exposure to a variety of equipment and continuous work. Technicians receive ongoing training to stay current with evolving truck technology and ensure customer satisfaction.
Requirements
- Valid Driver’s License, maintain insurability through our insurance carrier
- Must have a 2- year technical degree or higher education and 2 years in a related job field.
- Ability to read and comprehend instructions and information
- Must have knowledge of and experience working on a variety of vehicle applications
- Excellent organizational skills
- Computer knowledge
- Must have basic mathematical skills (must be able to add, subtract, and work with fractions and percentages
- Must have own tools and tool box
Responsibilities
- Communicate with Service Advisor to gain knowledge of job quoted repair time
- Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
- Diagnoses cause of any malfunction and performs repair effectively
- Communicates with Parts Department to obtain needed parts
- Saves and tags parts of the job if under warranty or if requested by the customer
- Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time
- Documents all work performed on the repair order and electronically time stamps each job repair line
- Road tests vehicle when required
- Participates in manufacturer sponsored training programs, schools, and events
- Keeps abreast of manufacturer technical bulletins
- Supervises/assists work of any apprentice technicians as assigned
- Reports machinery/tool defects or malfunctions to Supervisor
- Ensures that vehicle is kept clean. Notifies Service Advisor or Supervisor immediately of anything that has happened to change the appearance or condition of the vehicle
- Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average
- Keeps shop area neat and clean
- Maintains and is accountable for all dealership owned tools and manuals. Returns them to the proper place and in the same condition as when they were received
- Operates all tools and equipment in a safe manner and follows safe work practices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
