Diamond Services Engineer

Check Point Software Technologies • Ottawa, ON

2d • Hybrid

About The Position

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies and Newsweek’s list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment. Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility. Occasional travel to customer sites in the US and Canada is required as needed. Ensures management of customer expectations and resolution of technical issues in a timely manner. Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Requirements

• 5-8 years of relevant enterprise level networking and Internet Security technology experience
• Experience with Check Point products required
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers
• Experience configuring and troubleshooting VPN technologies
• Strong understanding of the OSI model on Layers 1-4
• Experience with traffic analyzing tools like Wireshark
• Understanding of how common TCP/UDP connections are established based on their protocol
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues
• Ability to work without sponsorship from an employer now or in the future in the country for which you apply is required

Responsibilities

• Provide customers with technical support through analytical skills
• Facilitate new installations, implementations, maintenance, education
• Author documentation in support of the customers’ environment
• Interface with clients, both at the engineer and management level
• Work in a close-knit team environment
• Manage customer expectations
• Resolve technical issues in a timely manner
• Develop and maintain troubleshooting skills on all Check Point products
• Develop and maintain technical knowledge in industry standard based technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed