Advanced Support Engineer, Diamond

Check Point Software Technologies • Ottawa, ON

2d • Hybrid

About The Position

Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment. Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility. Occasional travel to customer sites in the US and Canada is required as needed. Ensures management of customer expectations and resolution of technical issues in a timely manner. Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Requirements

• 5-8 years of relevant enterprise level networking and Internet Security technology experience
• Experience with Check Point products required
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers
• Experience configuring and troubleshooting VPN technologies
• Strong understanding of the OSI model on Layers 1-4
• Experience with traffic analyzing tools like Wireshark
• Understanding of how common TCP/UDP connections are established based on their protocol
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues
• Must be eligible to work in country of residence without sponsorship from an employer now or in the future

Responsibilities

• Provide customers with technical support through analytical skills
• Facilitate new installations, implementations, maintenance, education
• Author documentation in support of the customers’ environment
• Manage customer expectations and resolution of technical issues in a timely manner
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed