Dialysis Resource Navigator

Fresenius Medical Care•Honolulu, HI

About The Position

Explores, recommends, and coordinates the varied community resources and social services programs available to kidney dialysis patients. The company is the world's leading provider of products and services for individuals with kidney disease, with approximately 4.5 million patients worldwide regularly undergoing dialysis treatment. They care for around 292,000 dialysis patients globally and operate around 35 global production sites. They aim to continuously improve patients' quality of life by offering high-quality products as well as innovative technologies and treatment concepts.

Requirements

Bachelor's Degree in Social Work (BSW) required.
0 - 2 years' of Healthcare experience or related with specific knowledge of and experience with navigating community resources.
Strong oral and written communication skills.
Detail oriented.
Strong organizational and time management skills.
Proficient with PCs and Microsoft Office applications.

Responsibilities

Responsible for driving the company culture through values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.
Collaborates with local offices as directed by the MSW to obtain Medicare and Medicaid Insurance Assistance (non-commercial insurance assistance).
Coordinates Pharmacy Program benefits and prescription assistance programs.
Social service and community resource navigation and referral including emergency food, housing, and shelter resources.
Assists with transportation referrals, authorizations, and re-certifications.
Identifies appropriate community social service agencies and other resources to assist patient and families as directed by the MSW. This may include but is not limited to assisting patient in securing financial assistance, obtaining medical transportation, and any other public and private resources deemed necessary.
Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state, and federal laws and regulations.
Assists with various projects as assigned by direct supervisor.
Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.