Diagnostics Technical Specialist

Zoetis•US MA Remote, MA

3d•$69,000 - $100,000

About The Position

The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings in an assigned territory. The role is responsible for territory business health and customer satisfaction, supporting all aspects of implementation, training, operation, applications, and problem resolution for veterinary diagnostics products. The position emphasizes successful implementation, workflow improvements, increased product utilization, and expanding the product line with current customers. The specialist works closely with the Area Business Manager (ABM) and Diagnostic Solutions Consultant (DSC) to provide a coordinated customer-service approach and identify opportunities within existing accounts and through customer referrals. The role is based in the MA/RI territory and requires travel for customer visits, trainings, and meetings.

Requirements

At least one year of experience working in a clinical setting.
Associate's degree or equivalent experience; a bachelor's degree is preferred.
Basic computer skills, including Microsoft Office, Excel, and Adobe.
Knowledge of diagnostic products, instrumentation, and clinic processes.
Analytical mindset and demonstrable critical-thinking skills.
Availability and willingness to travel up to 90% of the work week within the territory, with flexibility to accommodate customer visits.
Ability to safely lift and move 60 pounds.
Strong customer-service skills and ability to work independently, make appropriate decisions accurately and promptly, and follow through completely.
Understanding of general veterinary clinic operations, including diagnostic applications, financial limitations, training requirements, and workflow processes.
Ability to create and deliver training presentations clearly and effectively in formal and informal settings.
Organizational, prioritization, time-management, multitasking, and independent-work skills.
Valid driver's license, clean driving record, and auto insurance.
Typically available to work standard business hours, Monday through Friday.
Must be authorized to work in the United States for Zoetis.

Nice To Haves

Basic knowledge of animal disease states.
Degree from a Veterinary Technology Program.
Credentialed Veterinary Technician qualification.
Bachelor's degree.
Early-adopter behaviors and rapid learning ability.
Ability to grow technical knowledge through relationships and creative solutions while enhancing customer loyalty.
Expertise in veterinary terminology and science.
Skill in making presentations.
Ability to balance strategic and tactical business requirements.

Responsibilities

Build successful relationships with assigned clinics to meet customer and company goals, improve utilization, increase adoption, and minimize diagnostic product implementation time.
Identify, quantify, qualify, track, and evaluate clinic pain points, and facilitate, develop, design, and implement workflow processes that improve the customer experience.
Respond to requests for onsite technical support and provide prompt, accurate technical assistance, troubleshooting, and resolution of complex system problems.
Provide guidance, instruction, and formal or informal training on the product line to improve productivity and performance.
Perform post-sale product installation and validation, and provide applications and operations training.
Document daily activities and prepare detailed post-visit reports by collecting, analyzing, and summarizing available information, including customer satisfaction details.
Hold intentional conversations with current top customer DVMs and practice managers to complete the product-line suite in their clinics.
Work with ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts and new opportunities through existing-customer referrals.
Transport, set up, and demonstrate equipment quickly and effectively.