Diagnostics Coordinator (Fixed Term Contract)

Info-Tech Research Group • ,

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About The Position

The Diagnostic Coordinator is responsible for the launch and delivery of a range of surveys that drive measurable value for Info-Tech Research Group client organizations. They will manage the diagnostic survey process from the initial launch call to report delivery and will have the opportunity to foster personal relationships with a wide variety of IT leaders. This is a fixed term contract role.

Requirements

• 1-3 years of experience
• Undergraduate degree
• High proficiency with the Microsoft Suite, specifically Excel, Word, and PowerPoint

Nice To Haves

• Experience with technology surveys and/or research
• Experience with survey software
• Experience with quality assurance practices
• Experience with Salesforce
• Experience or exposure to IT
• Bilingual proficiency in French, Spanish or German is preferred to support our diverse client base across North America and globally.

Responsibilities

• Responsible for launch and delivery of a range of IT surveys (16+ programs), including CIO Business Vision, IT Staffing, and IT Management & Governance.
• Conduct launch calls with clients to establish survey timelines and requirements.
• Build, test, launch, and manage surveys using proprietary survey software.
• Prepare client deliverables and schedule/support results delivery.
• Respond to questions and manage expectations while maintaining a high standard of service.
• Maintain quality assurance/control processes.
• Identify opportunities for process and product improvement.
• Support with team initiatives related to marketing, content, product enhancement, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level