Sr. Diagnostic Technical Content Specialist

Rivian•Irvine, CA

8d•Hybrid

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. The Diagnostic Content Team is a specialized group responsible for creating, managing, and delivering critical technical information that enables effective and efficient product diagnosis, troubleshooting, and repair. This team plays a vital role in supporting service technicians, customers, and other stakeholders by providing accurate, up-to-date, and easily accessible information. The Sr. Diagnostic Technical Content Specialist will report in a hybrid capacity to their assigned location. You'll be reporting to our Sr. Manager, Diagnostic Content.

Requirements

Strong experience diagnosing complex modern day automobiles.
Experience working with and diagnosing High voltage, low voltage, mechanical components.
Experience working with and diagnosing LIN, CAN and BUS networks.
Experience using hand tools, multimeters, special tools, scan tools and the associated component procedures.
Experience authoring technical diagnostic information.
Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.
Computer skills proficiency and excellent written and spoken communication skills.
Proven expertise in data analysis and critical thinking.
Track record of working closely with cross-functional teams and stakeholders in a technology environment.
Strong analytical and structured problem-solving capabilities with high level analytical ability where opportunities for improvement are unusual and complex.
Extremely detail oriented.
Proven ability to manage multiple workflows to ensure deadlines are met.
Process design experience, with the ability to understand, document, and transform complex processes.
Experience working in software development, IT, or UNIX documentation.
Ability to stand, sit, or walk for 8-10 hours per day.
Required to communicate using phone and/or e-mail.
Ability to view, read, and interpret documents.
Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations.

Responsibilities

Be the team’s technical expert for Rivian vehicles and associated subsystems.
Author low voltage, high voltage and mechanical diagnostic service information.
Work with peers to ensure all authoring standards are being met.
Organize, track and manage diagnostic content authored.
Perform on vehicle validation to ensure diagnostic content is accurate.
Interpret and translate engineering specifications into digestible information for service technicians.
Support use of common verbiage strategy to drive consistency and quality of diagnostic service information.
Strategize and implement process improvements for documentation processes.
Drive quality and user experience improvements for service technicians.
Uphold and foster a positive work environment and a culture of collaboration in each Rivian facility in which you work as well as any 3rd party support you may provide.