Diagnostic Imaging Scheduler -Cardiology

Hartford Healthcare•New Britain, CT

11h•Onsite

About The Position

The Diagnostic Imaging Scheduler - Cardiology is responsible for optimal workflow in scheduling and coordination of Diagnostic Imaging procedures according to department protocols. This role involves procedural screenings, collecting, documenting, and obtaining complete and accurate patient medical history necessary to ensure appropriateness and safety for all procedures. The scheduler also coordinates invasive and complex patient procedures and provides patients with pre-procedural preparation instructions.

Requirements

High School Diploma or equivalent required.
Previous administrative, clerical or scheduling experience required.
Working knowledge of medical terminology to include diagnosis and CPT codes and Medicare National Coverage Determination for insurance reimbursement requirement.

Nice To Haves

Associate's Degree in healthcare related field or relevant certificates such as Medical Assistant preferred.
Hospital, Medical office or medical scheduling experience preferred.

Responsibilities

Communicates with physician, physician office staff, patients, access management and registration to appropriately schedule and or reschedule departmental procedures according to specific modality protocols and patient care requirements, maintaining patient confidentiality in accordance with HIPAA guidelines.
Maintains a working knowledge of all Diagnostic Imaging procedures and preps to appropriately coordinate resources for multiple hospital departments and Diagnostic Imaging modalities to assure quality procedure outcomes.
Obtains all relevant patient information, including current lab values and medication usage, current history, as well as other pertinent medical history necessary to be able to perform certain procedures and for ensuring patient safety and to obtain accurate diagnosis.
Obtains current, complete and accurate patient insurance information to ensure full reimbursement.
Ensure completion and accuracy of provider's order in relation to requested appointment type for compliance/medical necessity and communicates discrepancies to provider office.
Provides office support to meet the unit needs.
Function as a point person, interacting in a courteous manner with patients, patient families, providers, nurses, administrative staff internal and external to HHC in the coordination of patient care, such as but not limited to: answering questions, triaging calls, obtaining patient transport, obtaining required equipment and supplies, patient referrals, and resolving registration and billing issues.