Diagnostic Imaging Registrar-1

South Shore Health•Weymouth, MA

6d•Onsite

About The Position

The Diagnostic Imaging Registrar performs admitting and administrative tasks to register patients of all ages, provides clerical and supportive services, and helps ensure patients receive a high level of service. The role follows hospital admitting policies and procedures and works across all areas of the Imaging Department, completing registrations accurately, professionally, and with a customer-oriented approach. The registrar verifies patient identity and demographic information, obtains hospital consent signatures, registers and pre-registers patients, and gathers and enters insurance and reimbursement information. The role greets and assists patients and visitors, provides required notices and handouts, coordinates exam bookings and callbacks, gives applicable exam-preparation instructions, retrieves and maintains relevant imaging histories and prior studies, and maintains forms and supplies. The role uses Epic, Visage, and other computer systems to verify information and exams, update exam descriptions, and correct exam entries as needed. It also requires adherence to safety practices and procedures, including safe equipment operation, appropriate body mechanics, and maintaining an organized work area. The position is part-time, budgeted for 32 hours, with a Monday–Thursday schedule from 8:30 a.m. to 5:00 p.m.

Requirements

Minimum of two years of registration experience.
Knowledge of medical terminology.
Strong telephone and interpersonal communication skills.
Demonstrated customer service skills.

Nice To Haves

High school diploma preferred.
Two years of college preferred.
Computer experience preferred.
Insurance experience preferred.

Responsibilities

Follow all admitting policies and procedures and perform patient registration and administrative tasks for patients of all ages.
Complete registrations accurately and professionally; verify patient identity using two identifiers, confirm demographic information, conduct patient interviews, obtain consent signatures, and register or preregister patients in the computer system.
Obtain and enter health insurance and managed-care information, verify coverage, select appropriate insurance plans and priorities, document financial and reimbursement information, understand coordination of benefits, and update patient status for coding and billing.
Greet, receive, and escort patients and visitors; provide wheelchairs and assistance when needed, give directions, and acknowledge patient departures professionally.
Distribute required patient handouts and offer Health Care Proxy and Free Care information; provide the Medicare Important Message when applicable and ensure HIPAA acknowledgment forms are signed.
Coordinate exam bookings and callbacks using Epic scheduling; follow booking protocols, communicate with office staff, nursing staff, and physicians, and provide exam-preparation instructions when applicable.
Instruct patients to bring prior mammogram studies from outside facilities when appropriate.
Maintain forms in fax and copy printers, ensure they are correctly loaded, and notify supervisors of supply needs; maintain availability of forms and supplies.
Retrieve, file, and maintain patient medical histories and prior imaging exams relating to Breast Care Services, MRI, ultrasound, and other x-ray exams; assess exam timing and waiting intervals before booking.
Use Epic, Visage, and other logging methods to verify patient information and exams, update exam descriptions to reflect exams performed, and correct inaccurate or missed exam entries across relevant systems.
Follow safety practices, complete required annual safety education, understand responsibilities during hospital codes, use proper body mechanics, operate equipment safely, and maintain a neat, organized work area.
Explain the Mass Health Care Proxy to patients and understand radiology reports for scheduling and entering the appropriate radiology exam.