Diagnostic Imaging Operations Supervisor

United Urology Group•Phoenix, AZ

10d•Hybrid

About The Position

The Diagnostic Imaging Operations Supervisor is responsible for the administrative and operational oversight of imaging services, including patient access, scheduling, workflow management, staff development, and operational performance. This position partners with providers, clinic teams, and organizational leadership to support efficient operations, appropriate imaging utilization, service excellence, and strategic growth initiatives. Clinical oversight of imaging procedures is provided by appropriately licensed imaging personnel.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or related field preferred.
Three to five years of healthcare operations, patient access, scheduling, imaging, or related healthcare management experience preferred.
Prior supervisory or leadership experience preferred.
Experience with healthcare operations, patient scheduling, insurance verification, authorization processes, or revenue cycle activities preferred.
Exceptional customer service skills.
Strong attention to detail, a willingness to learn & the ability to stay organized.
Proficient knowledge of medical terminology.
Strong communication skills, both verbal & written.
Proficient computer software and database skills.
Comfortable working in a fast-paced environment.
Very comfortable asking probing questions to patients.
Must demonstrate a caring, compassionate, and patient attitude.
Maintain HIPAA compliance.
Superior leadership, team building, multitasking, and proactive problem-solving.

Responsibilities

Oversee the daily operations and administrative functions of the imaging department.
Supervises and develops imaging support personnel, including scheduling, patient access, and administrative staff.
Ensures efficient workflows that support patient access, operational performance, and customer service excellence.
Collaborates with providers, operational leaders, revenue cycle teams, and clinical staff to achieve departmental objectives.
Monitors departmental performance and implements process improvements to enhance efficiency, service, and financial performance.
Supports departmental growth initiatives, business development activities, and strategic objectives.
Assists with budgeting, resource planning, staffing, and operational reporting.
Maintains compliance with organizational policies, regulatory requirements, and departmental procedures.
Participates in quality improvement efforts and supports accreditation and operational readiness initiatives.
Develops and delivers education, training, and operational guidance to providers, clinical staff, and office personnel to promote accurate imaging orders, efficient workflows, and adherence to departmental processes.
Performs additional duties and responsibilities as assigned.