Diagnostic Imaging Admin Assistant

HonorHealth•Scottsdale, AZ

1d•Onsite

About The Position

This position is responsible for providing departmental support in the areas of front desk, scheduling, maintaining and managing the library of digital images in accordance with departmental policies and needs. The role requires projecting a professional image, including appearance, confidence, knowledge, and organization of work. Great care starts with great people. At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Requirements

High School Diploma or GED Required
Basic Life Support (BLS) - Certification Basic Cardiac Life Support (BCLS) card at date of hire or within 30 days from date of hire. Will not perform any duties listed with regard to transporting patients alone until employee has current BCLS card. Staff located at Deer Valley Medical Center and John C. Lincoln Medical Center need this BCLS due to transporter duties. Required

Nice To Haves

6 months experience in a customer service oriented environment and/or scheduling and/or front office.
1 year experience in a customer service-oriented environment and/or scheduling and/or front office Preferred

Responsibilities

Working at the Diagnostic Imaging front desk: Greet and check in patients.
Assisting in obtaining and reviewing physician orders, inputting orders for procedures and compiling patient’s case to be reviewed by radiologist, and patient data entry.
Receiving and sorting incoming mail/faxes for distribution.
Assuring that the work area is neat and orderly.
Running and printing reports needed for the daily schedules of departments.
Obtaining previous outside imaging pertaining to scheduled procedure the day before the exam.
Ensuring that forms, reports, and computer records are accurate and completed, according to specific guidelines as demonstrated by audit.
Logging patients into the computer system and preparing appropriate paperwork.
Notifying the appropriate modality/department.
Under the guidance of technologists, preparing patients for exams by providing necessary materials and instructions.
Providing paperwork prior to the exam to patients which pertains to prescreening for contrast allergies.
Delivering the patient’s paperwork to the technologist prior to the exam for review.
Managing the library of digital images.
Acting as a liaison with patient care providers and picture archival communication system (PACS).
Assisting users/leaders to problem solve.
Assisting staff to develop their computer skills, with the archive systems.
Assisting physicians in retrieval of their patients’ archived data.
Demonstrating familiarity with the application of current techniques and technologies as they relate to work assignments.
Responding to internal/external release of information requests.
Releasing patient records/images in accordance with existing laws governing confidentiality such as demonstrated by documentation.
Processing subpoenas and attorney requests for images.
Communicating effectively under sensitive and confidential situations to requesting parties in accordance with established policies as evidenced by observation.
Delivering images to the requesting party in a timely manner.
Retrieving and validating images for distribution via printing.
Locating and printing Diagnostic Imaging films and/or downloading Diagnostic Imaging images to disc via the PACS’s digital computer system for all approved personnel and patients.
Accurately retrieving images from the archive manager and window leveling the images for appropriate contrast/brightness criteria and formatting prior to printing, as demonstrated by observation.
Transporting patients in a safe and timely manner as needed.
Performing other duties as assigned.