DHS Site Lead - Santa Ana, CA

LIS Solutions•Santa Ana, CA

1d•Onsite

About The Position

Mission Lead day-to-day operations delivering lead development, enhancement, and analysis from commercial, law enforcement, and open source/social media sources in support of ICE ERO. Ensure timeliness, accuracy, productivity, and customer satisfaction in accordance with the Project Management Plan (PMP), SOPs, Quality Control Plan (QCP), and the Government’s Quality Assurance Surveillance Plan (QASP).

Requirements

5+ years in intelligence, law enforcement analysis, or OSINT/social media exploitation
2+ years leading a production team with daily delivery and quality accountability
Proven success meeting firm performance targets (timeliness, accuracy, throughput) and producing executive ready reports
Familiarity with DHS/ICE environments, personnel fitness processes, and handling of PII/SBU/SSI
Proficiency with commercial data platforms, link analysis and social media exploitation tools; strong MS 365 and dashboarding skills
Excellent communication and stakeholder management; ability to brief government leadership
Bachelor’s degree in intelligence studies, criminal justice, international affairs, data analytics, or related field (or equivalent experience)
Must be able to obtain and maintain a favorable DHS/ICE fitness determination; periodic reinvestigations (every 5 years or as directed)
U.S. citizenship required

Responsibilities

Serve as the onsite single point of contact to Government site leadership and COR; run daily stand ups and weekly reviews
Manage intake, prioritization, task assignment, and QC checks; enforce SOPs and Definition of Done
Maintain permanent, COR approved staffing/shift coverage; coordinate cross training with NCATC and manage surge/off hours support
Own first pass acceptance and rework reduction; execute peer reviews and sampling per QCP
Ensure proper handling of PII/SBU/SSI; preserve audit trails; lead incident reporting per DHS guidance
Propose monthly SOP updates based on metrics and retrospectives
Track and report site KPIs aligned to QASP (cycle time by priority tier, throughput per analyst, accuracy/validation, backlog health)
Produce weekly statistical roll ups and contribute to the monthly status report; implement corrective actions
Recruit/onboard analysts; manage schedules, performance coaching, career development, and backfill/succession
Deliver tradecraft, tool, and compliance training; certify readiness for production
Champion safe, compliant use of approved commercial databases and social media exploitation tools
Run time boxed pilots (spikes) and provide ROI evidence to support tool approvals and scaling
Coordinate with subcontractors and partners; enforce SLAs and flow down requirements
Document meeting minutes and action items within required timelines