DFC Insurance Specialist

Lithia & Driveway•Medford, OR

10d•$23•Onsite

About The Position

The DFC Insurance Specialist will be responsible for efficient, timely and accurate processing of total losses and customer insurance coverage to protect DFC collateral. The DFC Insurance Specialist will be required to perform job duties in a manner that ensures timely and accurate submission of required documentation, completion of notes and addition of necessary documentation within the DFC loan management system, and all other activities associated with total losses and customer insurance updates.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Previous auto insurance experience preferred
Previous collections experience preferred

Responsibilities

Process insurance policy cancellation and lapse paperwork to the collection account.
Establish and maintain tracking system for SCFC customer insurance coverage.
Contact customers to verify current insurance coverage and educate on terms on contract related to coverage.
Confirm insurance claim status and update collection account status.
Process “Guarantee of Title” paperwork needed for payment in timely manner.
Contact and educate customers on total loss process and account responsibility until process complete.
Verify additional contracts and process cancellations as needed.
Contact insurance companies weekly to verify status of claim process and payment.
Monitor customer account details for non-payments from contract cancellations and insurance companies.
Educate and counsel customers on account terms and payment programs to resolve past due amounts
Utilize various skip tracing methods and processes to locate customers as needed
Maintain and ensure accurate, up-to-date customer account information.
Proactively work campaigns
Other duties as assigned