DevOps, SRE, and Integrations Engineer

Evident Europe GmbH•Needham, MA

4d•$100,000 - $140,000

About The Position

At Evident, we deliver optical technology that pushes the limits of scientific discovery. Evident supplies advanced solutions that help make the world safer and healthier. Committed to developing new technologies and delivering world-class customer service, our responsibility goes beyond manufacturing products—we are pioneers. Evident's Digital Pathology (DP) division deploys whole slide imaging digital pathology systems in clinical hospital environments across the United States and internationally. This role is responsible for the hands-on deployment, commissioning, configuration, and ongoing operational support/reliability of Evident Digital Pathology's Linux-based infrastructure deployed at customer sites. You will work directly with customers' IT teams, coordinate with a global engineering team, and maintain the reliability of Evident’s systems that pathologists and lab operators depend on for patient care. This is a role that requires a person that can work with multiple levels of customers from the users to executives, but also has the ability to be deeply technical.

Requirements

5+ years of demonstrated DevOps or SRE experience
5+ years of demonstrated software deployment automation experience
Experience in defining, managing, and maintaining SLO requirements in customer installations.
5+ years hands-on Linux administration in a production environment
Strong command line proficiency -- comfortable configuring, troubleshooting, and maintaining Linux-based systems without reliance on GUI tools
Experience managing system services, network configuration, storage, and system-level access control on Linux
Ability to diagnose production issues from system logs, kernel messages, and web application output
Solid understanding of TCP/IP networking, subnetting, routing, and VLANs
Experience using network diagnostic tools to identify connectivity issues, firewall filtering, and routing problems
Comfortable communicating network requirements to enterprise or hospital IT teams
Experience with containerization and container management in production environments
Experience administering and troubleshooting a production web server including SSL/TLS configuration, reverse proxy setup, and routing -- nginx experience specifically preferred
Hands-on experience operating distributed database clusters in a production environment including replica set health monitoring and connectivity troubleshooting
Comfortable with network storage protocols and remote filesystem mounting
Experience with enterprise remote access platforms
Understanding of SSH security, session management, and access control
Familiarity with certificate management and PKI trust store configuration
Ability to write clear technical documentation for both engineering and non-technical audiences
Experience communicating with enterprise or hospital IT teams
Experience in an incident response or operational team setting
Comfortable preparing incident reports, root cause analyses, and network requirement documents
Able to work effectively with offshore teams across time zones

Nice To Haves

Experience in healthcare IT environments -- hospital networks, clinical systems, or medical device deployments
Familiarity with healthcare integration standards -- HL7, FHIR, or integration middleware
Experience with infrastructure monitoring and alerting platforms
Knowledge of HIPAA technical safeguard requirements
Experience with high availability configurations and failover architecture
Field deployment or customer site experience in an enterprise or clinical setting

Responsibilities

Remotely commission new Evident Digital Pathology product nodes at customer sites following established deployment standards
Configure network settings, remote access, storage mounts, and system services to meet diverse customer environment requirements
Interface directly with customers IT teams on network and systems provisioning, firewall rules, DNS, NTP, SSO integrations, and SSL certificate requirements
Validate system health and connectivity prior to handoff
Remotely support field service engineers on site with technical guidance and escalation
Administer production Linux systems across multiple customer sites — this is a heavily hands-on Linux role where the command line is your primary working environment
Manage system services, diagnose failures, manage dependencies, and ensure platform uptime across a diverse customer deployment portfolio
Maintain kernel parameters and hardware-level settings to optimize system behavior for medical imaging workloads
Manage package repositories, dependency resolution, and software installation through proxied package management systems
Administer remote access infrastructure including jump client services, RDP configuration, and display manager setup
Maintain system configuration consistency across multiple customer sites including network storage, certificates, and package repositories
Monitor system health using log analysis, process monitoring, disk usage tracking, and network interface statistics
Perform file system management including network storage mounts, persistent mount configuration, and storage health monitoring
Monitor and maintain distributed database replica sets across production clinical deployments
Diagnose and resolve replica set health issues including member connectivity, election failures, and replication lag
Manage database connection strings, authentication configuration, and network port accessibility
Investigate database-related application failures using log analysis and direct querying tools
Diagnose and resolve service failures, connectivity issues, and performance degradation in production clinical environments
Perform root cause analysis and prepare clear incident reports for both engineering and executive audiences
Configure and validate integrations between Evident Digital Pathology systems and customer infrastructure including network storage, SSO, and certificate authorities
Support LIS and IMS integration work as the customer integration portfolio grows
Communicate technical requirements and findings to customer’s IT and security teams in clear professional verbal and written form
Maintain and improve commissioning runbooks and deployment standards
Document deployment state, known issues, and handoff notes for each customer site
Contribute to the development of monitoring, alerting, and reliability standards across the deployment portfolio
Assist with capture management and RFP responses as a technical subject matter resource
Coordinate with a global technical team to achieve system reliability and product performance outcomes