About The Position

We are looking for a DevOps / Senior Cloud Infrastructure Engineer to join us on a freelance basis to build the observability and incident management backbone for autonomous kitchen operations. This is a 4-5 month project, full-time and remote.

Requirements

  • Senior-level experience as an AWS Cloud Engineer or Site Reliability Engineer.
  • Strong, demonstrable focus on metric-driven observability, monitoring, and alerting at scale.
  • Fluent, hands-on experience in Python for tooling and automation.
  • Hands-on experience with Terraform for Infrastructure as Code.
  • A proven track record of designing, architecting, and owning production systems end-to-end.
  • Ability to work completely independently without a detailed spec sheet or heavy direction.

Nice To Haves

  • Experience with Jira Service Management or similar ITSM/incident platforms.
  • Experience with Grafana dashboarding pipelines at scale.
  • Exposure to AI-assisted ops tooling (AI-Ops, runbook automation).
  • Prior experience in a fast-moving hardware, robotics, or IoT fleet environment.

Responsibilities

  • Standardize and own the Tech Ops Incident Management Platform using Jira Service Management across our production fleets.
  • Automate incident resolution workflows with AI tooling, including runbook generation and assignment.
  • Design and implement proper documentation for all Tech Ops incident processes to ensure a clean handover.
  • Build out fleet management and task automation to support global 24/7 remote operations.
  • Own and customize the data-driven observability layer via Grafana across all internal tech teams.
  • Work closely with key leadership stakeholders (Head of Infrastructure & Cloud, VP Engineering) to independently drive architecture decisions.
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