DevOps Engineer

Synapse-ITS•Plano, TX

10d

About The Position

Synapse ITS is hiring a mid-level DevOps Engineer to help run, automate, and secure SYO, its intelligent cloud ecosystem for cities and DOTs. The engineer will work with a distributed engineering team and play a key role in SOC 2 compliance work. Success in the first 6–12 months includes fully automated deployments with documented rollback paths, monitoring and actionable alerts for critical services, ownership of defined SOC 2 controls and evidence collection, and measurable improvements in incident response time and deployment frequency.

Requirements

3–5 years of experience in DevOps, SRE, or cloud infrastructure roles.
Hands-on production experience with at least one major cloud provider: AWS, Azure, or GCP.
Strong skills with Infrastructure as Code tools, ideally Terraform and Terragrunt.
Experience with Docker and Kubernetes, including EKS, AKS, GKE, or self-managed Kubernetes.
Experience with CI/CD tools such as GitHub Actions, GitLab CI, Azure DevOps, or Jenkins.
Scripting skills in Bash and in Python, Go, or PowerShell.
Solid Linux, networking (DNS, TLS, load balancing, VPC/VNet), and Git fundamentals.
Experience with observability tools such as Google Cloud Monitoring, Cloud Logging, and Grafana.
Clear written and verbal communication in English, and comfort working asynchronously with a distributed team.

Nice To Haves

Experience supporting SOC 2, ISO 27001, or similar compliance programs.
Exposure to IoT, edge devices, or real-time data streaming such as MQTT, Kafka, or Pub/Sub.
Familiarity with GitOps tools such as Argo CD or Flux, and Helm.
Background in traffic, smart city, or mission-critical systems.

Responsibilities

Build and maintain CI/CD pipelines for automated builds, tests, security scanning, and deployments.
Provision and manage cloud infrastructure using Infrastructure as Code tools such as Terraform or Terragrunt.
Operate containerized workloads on Kubernetes or managed container services, including scaling, upgrades, and cost tuning.
Set up and improve monitoring, logging, alerting, and dashboards to track availability, latency, and the health of device and data pipelines.
Respond to production support issues and incidents; troubleshoot and resolve problems, conduct root-cause analysis, and write blameless postmortems.
Implement SOC 2 controls, including access management, encryption, patching, and audit evidence collection.
Manage backup, disaster recovery, and high-availability setups, and test them against RTO/RPO targets.
Support developers across time zones with environment setup, release coordination, and troubleshooting.
Write and maintain runbooks, architecture diagrams, and operational procedures.
Identify manual toil and automate it.