DevOps Engineer

Synapse-ITS•Plano, TX

About The Position

Synapse ITS is hiring a mid-level DevOps Engineer to help run, automate, and secure SYO, its intelligent cloud ecosystem for cities and DOTs. The role works with a distributed engineering team and contributes to the company’s SOC 2 compliance work. In the first 6–12 months, success includes fully automated deployments with documented rollback procedures, monitoring and actionable alerts across critical services, ownership of defined SOC 2 controls and evidence collection, and measurable improvements in incident response time and deployment frequency.

Requirements

3–5 years of experience in DevOps, SRE, or cloud infrastructure roles.
Hands-on production experience with at least one major cloud provider: AWS, Azure, or GCP.
Strong skills with Infrastructure as Code tools, ideally Terraform and Terragrunt.
Experience with Docker and Kubernetes, including EKS, AKS, GKE, or self-managed Kubernetes.
Experience with CI/CD tools such as GitHub Actions, GitLab CI, Azure DevOps, or Jenkins.
Scripting skills in Bash and at least one of Python, Go, or PowerShell.
Solid Linux, networking (DNS, TLS, load balancing, VPC/VNet), and Git fundamentals.
Experience with observability tools such as Google Cloud Monitoring, Cloud Logging, and Grafana.
Clear written and verbal communication in English.
Comfort working asynchronously with a distributed team.

Nice To Haves

Experience supporting SOC 2, ISO 27001, or similar compliance programs.
Exposure to IoT, edge devices, or real-time data streaming (MQTT, Kafka, Pub/Sub).
Familiarity with GitOps (Argo CD, Flux) and Helm.
Background in traffic, smart city, or mission-critical systems.

Responsibilities

Build and maintain CI/CD pipelines for automated builds, testing, security scanning, and deployment.
Provision and manage cloud infrastructure using Infrastructure as Code.
Operate containerized workloads on Kubernetes or managed container services, including scaling, upgrades, and cost tuning.
Set up and improve monitoring, logging, alerting, and dashboards to track availability, latency, and the health of device and data pipelines.
Respond to production support issues and incidents; troubleshoot and fix problems, conduct root-cause analysis, and write blameless postmortems.
Implement SOC 2 controls, including access management, encryption, patching, and audit evidence collection.
Manage backup, disaster recovery, and high-availability setups, and test them against RTO/RPO targets.
Help developers across time zones with environment setup, release coordination, and troubleshooting.
Write and maintain runbooks, architecture diagrams, and operational procedures.
Identify manual toil and automate it.
Own a defined set of SOC 2 controls and their evidence collection.
Improve incident response time and deployment frequency.