DevOps Engineer, Retail and Marcom Engineering

Apple•Sunnyvale, CA

About The Position

The DevOps Engineer will support Apple’s Retail and Marcom Engineering Operations Team, which sustains and optimizes customer-facing applications serving millions of users. The role focuses on operational excellence, automation, cloud infrastructure management, proactive monitoring, reliability, and security. The engineer will help integrate development and operations processes to deliver highly available systems, collaborating with development, security, and business teams to meet Apple’s standards for site reliability and security.

Requirements

At least 5 years of experience as an Ops/SRE Engineer or in a similar role.
Proficiency with cloud fleet deployment strategies using Docker, Kubernetes, EKS, or equivalent, and knowledge of Helm, Terraform, and Ansible.
Programming and scripting skills in languages such as Bash, Python, Node, or Java.
Proficiency in CI/CD using Jenkins and GitHub, and in observability technologies such as Prometheus, Grafana, Splunk, or similar.
Bachelor’s degree in Computer Science or equivalent experience.

Nice To Haves

Experience with cloud migrations.
Familiarity with AEM upgrades, troubleshooting, and Apache upgrades.
Experience handling high-priority incidents and performing root cause analysis.
Experience with AI software development tools such as Claude or similar.

Responsibilities

Design and implement engineering processes that simplify building, deploying, and operating software.
Automate infrastructure provisioning, deployments, and monitoring for scalability, efficiency, and security.
Manage and upgrade Kubernetes environments, including version upgrades and EKS deployments.
Create Helm charts for applications deployed on Kubernetes and AWS EKS.
Create and manage AWS infrastructure, including disaster recovery setups.
Assess application security, develop threat models, and conduct security assessments.
Integrate security practices throughout the software development lifecycle.
Guide engineering teams on security and compliance requirements and prepare for and execute PCI, SOC2, SOX, or other compliance audits.
Set up and maintain CI/CD pipelines using tools such as Jenkins, GitHub Actions, Garage, and Fortress.
Manage configurations and deployments using tools such as Ansible and Terraform.
Implement and improve continuous integration and delivery processes for agile development.
Configure and monitor systems using Splunk, Dynatrace, Prometheus, and Grafana.
Improve reliability through actionable monitoring frameworks and participation in the production on-call rotation.
Troubleshoot and resolve network, storage, operating system, and application issues, including P1 or P1c incidents.
Lead migrations from on-premises environments to third-party cloud platforms.
Execute “Pull the Plug” activities, including traffic switches between data centers and failover operations.
Manage Akamai load balancer setup for traffic distribution and redundancy.
Work with application development teams to understand infrastructure needs and provide solutions that promote efficiency, scalability, and reliability.
Collaborate with cross-functional teams on security, compliance, and operational challenges.