DevOps Engineer

CallMiner•Waltham, MA

About The Position

CallMiner is seeking a highly skilled and motivated DevOps Engineer to join its technology team. The role focuses on building, maintaining, and optimizing CI/CD pipelines, cloud infrastructure, and automated deployment workflows. The DevOps Engineer works closely with development, QA, and operations teams to deliver scalable, reliable, and high-quality software releases across AWS and Azure environments. The position includes containerization and Kubernetes orchestration, GitOps implementation, infrastructure automation, administration of Linux and Windows Server systems in hybrid environments, release engineering, monitoring, security, and production troubleshooting. The successful candidate will also develop automation, tooling, and scripts using Bash, Python, PowerShell, or similar technologies.

Requirements

At least five years of experience as a DevOps Engineer or in a similar role.
Expertise with AWS and Azure cloud infrastructure and services.
Strong background in Docker and Kubernetes.
Proficiency with Linux administration and shell scripting.
Experience with GitOps principles and ArgoCD.
Configuration management experience using Ansible and orchestration with AWX.
Strong understanding of CI/CD using GitLab.
Knowledge of release engineering concepts, including build processes, artifact repositories, and deployment workflows.
Strong troubleshooting skills across software, infrastructure, and network layers.
Strong scripting skills with Bash, Python, PowerShell, or similar tools.
Excellent analytical and problem-solving abilities.
Strong written and verbal communication skills.
Ability to work in agile, fast-paced environments.
Detail-oriented, with a strong commitment to quality delivery.
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

Nice To Haves

Experience managing Windows Server environments.
Familiarity with Infrastructure as Code tools such as Terraform or CloudFormation.
Experience with observability and monitoring tools such as Prometheus, Grafana, or ELK Stack.
AWS or Azure DevOps-related certifications.

Responsibilities

Design, implement, and maintain CI/CD pipelines using GitLab and automation tooling.
Manage and optimize infrastructure across AWS and Azure environments.
Deploy, manage, and troubleshoot applications using Docker and Kubernetes.
Implement GitOps workflows using ArgoCD.
Automate provisioning and configuration management with Ansible and AWX.
Administer and maintain Linux and Windows Server systems in hybrid environments.
Collaborate on release engineering processes, including versioning, packaging, testing, and automated deployment.
Monitor system health, implement security policies, and ensure high availability for critical services.
Develop automation, tooling, and scripts using Bash, Python, PowerShell, or similar tools.
Troubleshoot production issues across multiple systems and platforms.