DevOps Engineer (Shift Work) (I-0/1)

Legato•Annapolis Junction, MD

1d•Onsite

About The Position

The DevOps Engineer provides Tier I/II technical and operational support for an integrated watchfloor capability in a 24/7/365 mission environment. The role monitors operational systems, troubleshoots technical issues, manages incidents, and helps maintain system availability while supporting Linux-based environments, containerization, cloud deployments, and DevSecOps practices. The engineer serves as a point of contact between operational users and service providers, identifying, documenting, categorizing, and prioritizing incidents in a standardized ticketing system. Responsibilities include initial troubleshooting using knowledge bases and incident procedures, resolving common technical issues, escalating more complex problems, and keeping users informed throughout incident resolution. The engineer also documents troubleshooting steps and resolutions and contributes to technical knowledge bases and procedures. The position supports critical systems in a fast-paced operational environment and requires rotating 12-hour shifts in a 24/7/365 setting. Shifts begin at 5:00 AM and 5:00 PM on a two-week rotation. Level 2 responsibilities additionally cover software and system deployments, Linux administration, containerization, cloud deployments, and DevSecOps. Level 2 requires four years of relevant experience and an active IAT Level II / DoD 8570-compliant certification; a bachelor's degree in Engineering or Computer Science is also required, subject to the listed experience substitutions.

Requirements

Level 1: Experience providing Tier I/II technical support in an operational or enterprise environment.
Level 1: Experience monitoring systems, identifying technical issues, and performing initial troubleshooting.
Level 1: Experience using ticketing systems to document, categorize, prioritize, and track incidents.
Level 1: Experience troubleshooting common issues such as account access, password resets, system navigation, and known errors.
Level 1: Experience escalating unresolved incidents and coordinating with higher-level technical support teams.
Level 1: Experience communicating incident status and resolution updates to operational users.
Level 1: Experience documenting troubleshooting procedures, technical issues, and resolutions.
Ability to work rotating 12-hour shifts in a 24/7/365 operational environment, with shifts beginning at 5:00 AM and 5:00 PM on a two-week rotation.
Level 2: Four years of experience with software and system deployments, Linux system administration, containerization, cloud deployments, and DevSecOps.
Level 2: Recent experience within the last three years with Kubernetes, cluster orchestration, and containerization.
Level 2: Experience providing Tier I/II technical support, including incident management, troubleshooting, escalation, and resolution tracking.
Level 2: Experience administering and troubleshooting Linux environments, including RHEL and CentOS.
Level 2: Experience with Docker and containerized applications.
Level 2: Familiarity with scripting languages such as Python and Bash.
Level 2: Experience supporting cloud deployments and security-focused DevOps practices.
Level 2: Experience diagnosing technical issues using established knowledge bases, incident models, and troubleshooting procedures.
Level 2: Experience documenting technical issues, troubleshooting steps, and resolutions.
Level 2: Ability to provide 24/7 call-in support for critical operational system issues.
Level 2: Bachelor's degree in Engineering or Computer Science; four years of additional relevant experience may be substituted for a bachelor's degree.
Level 2: A Master's degree in Engineering or Computer Science may substitute for two years of required experience.
Level 2: Active IAT Level II / DoD 8570-compliant certification, such as Security+.
Active TS/SCI clearance with polygraph.

Nice To Haves

Linux system administration (RHEL, CentOS, or similar).
Python and Bash scripting.
Docker, Kubernetes, and cluster orchestration.
Cloud deployments and DevSecOps practices.
Incident management and ticketing systems.
Technical troubleshooting and operational support.
Knowledge base development and technical documentation.
Experience supporting systems in a 24/7/365 operational environment.

Responsibilities

Provide Tier I/II technical and operational support for an integrated watchfloor capability.
Monitor operational systems, identify technical issues, and help maintain system availability.
Troubleshoot technical issues and resolve common problems using established knowledge bases and incident management procedures.
Serve as a point of contact between operational users and service providers.
Identify, document, categorize, prioritize, and track incidents through a standardized ticketing system.
Escalate unresolved or complex incidents to appropriate technical support teams and coordinate with them.
Communicate incident status and resolution updates to users.
Document troubleshooting steps, technical issues, and resolutions.
Contribute to the development and maintenance of technical knowledge bases and procedures.
For Level 2, support software and system deployments, Linux environments, containerization, cloud deployments, and DevSecOps practices.
For Level 2, provide 24/7 call-in support for critical operational system issues.