DevOps Engineer (Shift Work) (I-0/1)
About The Position
The DevOps Engineer provides Tier I/II technical and operational support for an integrated watchfloor capability in a 24/7/365 mission environment. The role monitors operational systems, troubleshoots technical issues, manages incidents, and helps maintain system availability while supporting Linux-based environments, containerization, cloud deployments, and DevSecOps practices. The engineer serves as a point of contact between operational users and service providers, identifying, documenting, categorizing, and prioritizing incidents in a standardized ticketing system. They perform initial troubleshooting using established knowledge bases and incident procedures, resolve common issues, and escalate more complex problems to appropriate support teams. They communicate with users during incident resolution, document troubleshooting and resolutions, and contribute to technical knowledge bases and procedures. The position supports critical systems in a fast-paced operational environment and requires rotating 12-hour shifts in a 24/7/365 setting. Level 2 duties and qualifications include Linux administration, deployments, containerization, cloud deployments, DevSecOps, Kubernetes, cluster orchestration, and on-call support for critical system issues.
Requirements
- For Level 1: Experience providing Tier I/II technical support in an operational or enterprise environment.
- For Level 1: Experience monitoring systems, identifying technical issues, and performing initial troubleshooting.
- For Level 1: Experience using ticketing systems to document, categorize, prioritize, and track incidents.
- For Level 1: Experience troubleshooting common issues, including account access, password resets, system navigation, and known errors.
- For Level 1: Experience escalating unresolved incidents and coordinating with higher-level technical support teams.
- For Level 1: Experience communicating incident status and resolution updates to operational users.
- For Level 1: Experience documenting troubleshooting procedures, technical issues, and resolutions.
- For both levels: Ability to work rotating 12-hour shifts in a 24/7/365 operational environment, with shifts beginning at 5:00 AM and 5:00 PM on a two-week rotation.
- For Level 2: Four years of experience with software and system deployments, Linux system administration, containerization, cloud deployments, and DevSecOps.
- For Level 2: Recent experience within the last three years with Kubernetes, cluster orchestration, and containerization.
- For Level 2: Experience providing Tier I/II technical support, including incident management, troubleshooting, escalation, and resolution tracking.
- For Level 2: Experience administering and troubleshooting Linux environments, including RHEL and CentOS.
- For Level 2: Experience with Docker and containerized applications.
- For Level 2: Experience supporting cloud deployments and security-focused DevOps practices.
- For Level 2: Experience diagnosing technical issues using established knowledge bases, incident models, and troubleshooting procedures.
- For Level 2: Experience documenting technical issues, troubleshooting steps, and resolutions.
- For Level 2: Ability to provide 24/7 call-in support for critical operational system issues.
- For Level 2: Bachelor's degree in Engineering or Computer Science; four years of additional relevant experience may substitute for a bachelor's degree.
- For Level 2: A Master's degree in Engineering or Computer Science may substitute for two years of required experience.
- For Level 2: Active IAT Level II / DoD 8570-compliant certification, such as Security+.
- Active TS/SCI clearance with polygraph.
Nice To Haves
- Linux system administration (RHEL, CentOS, or similar).
- Python and Bash scripting.
- Docker, Kubernetes, and cluster orchestration.
- Cloud deployments and DevSecOps practices.
- Incident management and ticketing systems.
- Technical troubleshooting and operational support.
- Knowledge base development and technical documentation.
- Experience supporting systems in a 24/7/365 operational environment.
Responsibilities
- Monitor operational systems and identify technical issues.
- Provide Tier I/II technical and operational support, including initial troubleshooting and resolution of common issues.
- Identify, document, categorize, prioritize, and track incidents using a standardized ticketing system.
- Escalate unresolved or complex incidents to appropriate technical support teams and coordinate with them.
- Communicate incident status and resolution updates to operational users.
- Document technical issues, troubleshooting steps, procedures, and resolutions.
- Contribute to the development and maintenance of technical knowledge bases and procedures.
- For Level 2, support software and system deployments, Linux environments, containerized applications, cloud deployments, and DevSecOps practices.
- For Level 2, provide 24/7 call-in support for critical operational system issues.
Benefits
- Individual and family health insurance.
- Vision benefits.
- Dental benefits.
- At least four weeks of paid time off, including a week of sick leave.
- 11 federal holidays off.
- 401(k) employer match with no vesting schedule.
- Opportunity to earn referral benefits or bank hours if the contract allows.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
