DevOps Engineer

Sabel Systems Technology Solutions • Beavercreek, OH

9d • Remote

About The Position

Sabel Systems is hiring a DevOps Engineer to support Spacestation on IL5 and IL6 environments. The role provides remote technical support, incident and problem management, and hands-on platform operations, working with the PaaS Tech Lead and teams across infrastructure, digital engineering, AI, DevTeam, and CEM. The engineer supports the platform and its hosted applications and workloads, improves reliability and observability, and helps deliver projects from implementation through testing and production. The role also includes customer-facing technical communication, incident response, coordination across organizations, and mentoring junior engineers. On-call and evening or weekend work will be required as needed for support and maintenance of the IL5 and IL6 instances.

Requirements

• 10+ years of experience with computer systems support, server installation and support, network administration, network installation, and monitoring or observability platforms.
• Experience troubleshooting complex network and systems infrastructure issues.
• Experience with enterprise-level monitoring or observability platforms.
• Experience monitoring user experience down to the click level.
• Experience with Linux administration.
• Experience with Kubernetes, Docker, Podman, or equivalent container and orchestration platforms.
• Experience with CI/CD pipelines and infrastructure as code, such as Helm, Ansible, or CloudFormation.
• Experience installing software, patches, and updates for Kubernetes.
• Experience operating production Kubernetes in multi-cluster or multi-tenant environments.
• Experience scripting in Python, Bash, or Go for automation tasks.
• CompTIA Security+ CE certification.
• Must be able to obtain a Secret security clearance.
• Bachelor’s degree in computer science or a related field.
• Experience in at least two of the listed areas: cloud platforms such as Amazon Web Services; DoD-specific cloud platforms such as ARCUS, CloudOne, or PlatformOne; cybersecurity within the DoD; Docker or Kubernetes; Elastic SIEM offerings; jMeter or another load-testing platform; Jenkins or another application-testing platform.
• Customer-service and results orientation, problem-solving ability, willingness to seek assistance when necessary, self-direction, strong oral and written communication, ability to manage multiple tasks, and decision-making experience.
• Ability to work effectively without direct supervision and as part of a distributed team across multiple time zones and regions.

Nice To Haves

• Experience with Active Directory and Windows Servers.
• Experience with Platform One Big Bang, Party Bus, or Iron Bank.
• Experience operating IL5 or IL6 environments.
• Experience leading or mentoring technical teams.

Responsibilities

• Provide remote technical support and incident and problem management for Spacestation on IL5 and IL6, including software support, installation, configuration, error diagnosis, system status, and downtime procedures.
• Support the PaaS Tech Lead with technical context and hands-on execution, and own assigned work items.
• Collaborate with the PaaS Tech Lead, IaaS-provided personnel, and Digital Engineering, AI, DevTeam, and CEM teams to support the customer mission.
• Instrument applications, servers, and systems to collect telemetry for actionable monitoring data.
• Build actionable dashboards for regular users through executives.
• Build tests to detect issues and improve platform reliability, and create scripts to load test the platform.
• Maintain Kubernetes-based CI/CD pipelines, deployment automation, and infrastructure as code for IL5 and IL6 instances.
• Support database and API communication development activities.
• Prepare technical documentation, including standard procedures, reports, research, and cost analysis.
• Coordinate with IaaS-provided personnel regarding server, network, and application dependencies affecting Spacestation.
• Assist the PaaS Tech Lead with projects from implementation through testing and production on IL5 and IL6.
• Apply security patches, updates, and configuration baselines to Spacestation components in coordination with the ISSM and PaaS Tech Lead.
• Support Atlassian and other custom applications hosted on Spacestation, including deployment and troubleshooting.
• Support digital engineering and AI workloads hosted on Spacestation, including data pipeline and model deployment support.
• Track platform issues and changes in the ticketing system, escalating issues affecting service delivery to the PaaS Tech Lead.
• Recommend platform changes, priorities, and risk responses to the PaaS Tech Lead.
• Address customer technical questions, issues, and solutions; present technical solutions and recommendations to customers and stakeholders.
• Lead small technical efforts, mentor junior engineers on Spacestation operations, and lead customer-facing incident response, including direct status and resolution communications.
• Coordinate across organizations to resolve difficult digital thread and AI implementation issues.
• Communicate effectively with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure and policy documents.
• Provide on-call support and work evenings or weekends as needed for support and maintenance of IL5 and IL6 instances.

Benefits

• Healthcare
• Financial assistance in the event of illness, injury, disability, loss of work, or death
• Health savings accounts
• Retirement plans
• Paid time off
• Paid holidays
• Education and training program reimbursement
• Competitive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior