DevOps Engineer III

Banner Health•Phoenix, AZ

2d•$47 - $78•Remote

About The Position

The ServiceNow Platform team at Banner Health is part of the Intelligent Automation organization and supports operational and corporate teams across the enterprise. The team focuses on building and supporting employee-focused digital solutions that streamline workflows, improve service delivery, and enhance how Banner teams interact with technology. As a Senior ServiceNow Developer, you will play a key role in designing, developing, implementing, and supporting solutions across the ServiceNow platform, including custom applications, workflows, integrations, automations, and AI-powered capabilities. Working closely with Product Owners, Business Analysts, Platform Administrators, QA teams, and other IT stakeholders, you will help deliver scalable, secure, and reliable solutions that improve operational efficiency and support Banner’s mission of delivering high-quality patient care. Our team is passionate about collaboration, continuous learning, and innovation, with a strong focus on leveraging the latest ServiceNow capabilities, including Now Assist, Creator Plus, and other AI-powered features. This role offers the opportunity to work with emerging technologies, contribute to enterprise-wide solutions, and continuously expand your ServiceNow expertise. The typical schedule is Monday–Friday, 8:00 a.m.–5:00 p.m. Arizona time, with limited schedule flexibility. This is a remote position for candidates residing in AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, or WY; no other states will be considered. Ideal candidates will have 5–8 years of hands-on ServiceNow development experience, strong knowledge of ServiceNow best practices, experience with ITSM, CMDB, Service Catalog, Flow Designer, integrations, and JavaScript development, along with experience or interest in ServiceNow AI capabilities. A bachelor's degree is preferred but not required, and ServiceNow certifications are highly desirable. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position is a highly experienced individual contributor in Development Operations. The DevOps Engineer III will perform the tasks necessary to analyze, design, configure, implement and support PaaS solutions, related services, processes, applications, and integrations. This will involve working closely with IT functional areas, product owners and vendors to develop detailed design, execution and troubleshooting of strategic solutions in support of these systems. The position includes involvement with resolving application and configuration issues/concerns, providing ongoing analysis of performance, implementation of approved changes, and ensuring continual service improvements. This position will split time on operational activities and on improvements that deliver engineering solutions that improve instrumentation, ease of deployment, service orchestration and other aspects of production support – reduce the burden of manual work involved as systems and user volumes scale. Take responsibility for all aspects of application production support, deployment and monitoring and develop tools to support these activities. Design and build tools and solutions with a strong bias towards automating as many aspects of support as possible to reduce or eliminate trivial support activities. Ensure newly deployed systems / services can be integrated into the existing monitoring and management tools so that the performance of the service and deviations are easily anticipated and instrumented.

Requirements

Bachelor’s degree or equivalent working knowledge.
Seven plus years' work experience developing Enterprise Applications.
Strong understanding of each service across the full IT life-cycle and be ready to take requests for infrastructure services, applications and environments.
Experience designing solutions (Monitoring / process orchestration / capacity management / deployment) that can scale and potentially be leveraged by other parts of the organization.
Hands on experience working in both Agile and DevOps development methodologies.
Strong knowledge of programming and cloud technology.
Experience in medium scale project planning.
Skills to mentor less experienced team members.
Strong communication and presentation skills to explain and resolve complex technical issues to technical and non-technical audiences.
Ability to communicate and interact across facilities and at various levels.
Variable shifts and hours and carrying/responding to a pager may be required.

Nice To Haves

Cloud platform Certifications: AZ-301, AZ-400, and AZ-500.
Three to four years' experience implementing Enterprise Cloud Solutions.
Significant development and operations / engineering experience with the ability to apply that knowledge to solve complex problems.
Strong working knowledge of Java/C++/C#/.Net Core, hardware environment, and use of program logic.
Additional related education and/or experience preferred.
ServiceNow certifications are highly desirable.
Experience with ITSM, CMDB, Service Catalog, Flow Designer, integrations, and JavaScript development.
Experience or interest in ServiceNow AI capabilities.

Responsibilities

Interprets internal and external business challenges and recommends best practices to improve services, processes or products.
Solves complex problems. Takes a broad perspective including coordination with others outside own work unit, to identify innovative solutions.
Anticipates customer needs; assesses requirements and identifies new solutions. Interacts primarily with department and cross-department peers, supervisor, customers, peers’ managers, patients and physicians.
Makes decisions guided by policies in non- standard situation. Impacts the achievement of operational, project or service objectives. Monitors and controls costs of own work and may manage budgets for moderate sized projects or programs.
Perform the tasks necessary to analyze, design, configure, implement and support PaaS solutions, related services, processes, applications, and integrations.
Work closely with IT functional areas, product owners and vendors to develop detailed design, execution and troubleshooting of strategic solutions in support of these systems.
Involvement with resolving application and configuration issues/concerns, providing ongoing analysis of performance, implementation of approved changes, and ensuring continual service improvements.
Split time on operational activities and on improvements that deliver engineering solutions that improve instrumentation, ease of deployment, service orchestration and other aspects of production support – reduce the burden of manual work involved as systems and user volumes scale.
Take responsibility for all aspects of application production support, deployment and monitoring and develop tools to support these activities.
Design and build tools and solutions with a strong bias towards automating as many aspects of support as possible to reduce or eliminate trivial support activities.
Ensure newly deployed systems / services can be integrated into the existing monitoring and management tools so that the performance of the service and deviations are easily anticipated and instrumented.