DevOps Engineer III

Everseen•Herndon, VA

7d•Hybrid

About The Position

As a DevOps Engineer III, you will be part of the L3 support team for Operations across Edge/on-prem and cloud, owning complex incidents end-to-end: triage, deep-dive debugging, root-cause analysis, remediation, and follow-ups. Strong Linux administration (RHEL primarily, plus Ubuntu) and OpenShift/Kubernetes expertise are essential. To reduce Operations (Customer Deployment) issues, you will build targeted automations (Python, Bash, Ansible) and automate new and existing SOPs used by Operations. You will execute safe deployments and upgrades via GitOps and IaC pipelines (Flux, Ansible, Terraform) on AKS and GKE—coordinating validation and rollback plans—and contribute to the maintenance of existing GitLab CI/CD pipelines together with the DevOps engineering teams. You will design and continuously refine Alertmanager rules and standardize actionable Grafana dashboards with Operations, ensuring effective use of Prometheus metrics and logs (Grafana Alloy, Thanos). Beyond day-to-day operations, you’ll apply deep DevOps, CI/CD, and infrastructure automation expertise, drive best practices, share knowledge through workshops and mentoring, write and maintain documentation and SOPs (Standard Operating Procedure), test infrastructure, and collaborate across teams to optimize systems and workflows.

Requirements

4+ years in DevOps-related roles with a strong focus on automation.
Proficient in DNS, routing, container communication, firewalls, reverse-proxying, load-balancing, edge to cloud communication and troubleshooting.
Strong system administration skills are required for deploying and troubleshooting OS level outages and Everseen’s containerized Edge application in customer network.
Extensive experience with Azure (or GCP), including fully automated infrastructure and deployment.
Experience with monitoring and optimizing cloud costs.
Proven experience in implementing and managing CI/CD pipelines (GitLab CI/CD preferred) and excellent knowledge of Git and associated workflows (e.g., Gitflow).
Proven experience with monitoring, logging, and alerting tools and stacks.
Excellent scripting skills in Bash and Python.
Advanced knowledge of Kubernetes and Openshift, including cluster management, orchestration and auto-scaling, deployments using Helm charts and GitOps.
Proven experience with microservices architecture and related deployment strategies.
Expertise with Terraform modules.
Deep experience with Ansible, including writing complex playbooks, roles, and using Ansible Vault for secrets management.
Strong understanding of DevSecOps principles and experience implementing security best practices within CI/CD pipelines.
Possesses strong analytical and problem-solving abilities, leveraging data to inform product decisions. This skill is essential for identifying market opportunities, optimizing product features, and addressing challenges effectively.
Excellent presentation, oral, and written communication skills.
Fluent business English is a requirement.
A passionate advocate for determining and delivering solutions with a high level of customer satisfaction. Ability to prioritize customer experience as a top priority in solution delivery.
Demonstrated interest in learning and a strong desire to expand knowledge in their respective field. Eagerness to explore new technologies, methodologies, and best practices to enhance skills and capabilities. Results-oriented attitude, with a drive to achieve objectives efficiently.
Capable of engaging in technical discussions with stakeholders and leading DevOps projects. Mentors and coaches team members.

Nice To Haves

Experience in using Service Mesh solution like Istio
Experience in using Tracing solutions like Grafana Tempo, Jaeger
Experience with RenovateBot or similar tools
Experience with node.js

Responsibilities

Designs and maintains CI/CD pipelines using GitLab CI/CD.
Implements Infrastructure as Code (IaC) with tools like Terraform.
Oversees advanced CI/CD pipeline setups, including GitOps with Flux CD.
Automates complex workflows and enhances infrastructure scalability.
Troubleshoots and optimizes Kubernetes cluster operations.
Integrates monitoring solutions for observability.
Writes and maintains system operations documentation (articles, diagrams, data flows, etc.) for new and existing applications and services.
Keeps up-to-date on best practices and new technologies.
Conducts, designs, and executes staging/UAT/production and mass service deployment scenarios.
Collaborates on technical architecture and system design.
Analyzes and collects data: log files, application stack traces, thread dumps etc.
Reproduces and simulates application incidents to create debug reports and coordinate delivery of application fixes.
Evaluates existing components or systems to determine integration requirements and to ensure the final solutions meet organizational needs.
Interacts with cross-functional management on high profile technical operations while providing clear feedback and leadership to support teams.
Authoring knowledgebase articles and driving internal knowledge sharing.
Work in off-routine hours occasionally.
Work with customers and travel to international customer or partner locations high-profile.
Collaborate with the Operations teams for troubleshooting and solving L3 tickets, create automations to reduce and optimize workload.
Work closely with the wider DevOps engineering teams, your manager, developers and QA engineers to understand requirements, provide technical guidance, and ensure smooth integration and deployment of our product.
Collaborate with the team to ensure the security of our cloud and edge solutions.