Device Repair Technician

Likewize • Vaughan, ON

3d • Hybrid

About The Position

Likewize is searching for a Device Repair Technician to join us at our distribution center in Vaughan, Ontario. This position represents an existing vacancy within our organization. This is a unique hybrid role that combines warehouse-based operations with mobile device repair services. Working from our distribution center and our company-operated repair vans, you'll play an important part in delivering outstanding service and high-quality device repairs to our customers. No two days are the same. Some days you'll be supporting repair, inventory, and operational activities within our warehouse environment. Other days you'll be on the road in a fully equipped Likewize mobile repair van, meeting customers at their homes or workplaces and completing repairs on-site.

Requirements

• A solid foundational understanding of how electronics work, with the curiosity to keep learning.
• Excellent communication and interpersonal skills combined with a customer-first mindset. You deliver friendly, professional service to every person you meet.
• The ability to thrive both independently in the field and collaboratively as part of a broader team.
• Strong problem-solving skills paired with the ability to work with minimal supervision.
• Strong skills in organization, time management, and attention to detail to help you manage your repair workload.
• A valid G/A Class 5 driver’s license with a clean driving record so you’re comfortable behind the wheel of our mobile service vans.

Nice To Haves

• Previous experience with component-level troubleshooting and mobile device repair.
• Strong technical knowledge of both Android and iOS devices.
• Hands-on experience in Microsoft Office (Teams, Outlook, and Word are favorites of ours!)

Responsibilities

• Troubleshoot, diagnose, and repair customer devices while maintaining the highest standards of quality, accuracy, and customer satisfaction.
• Manage the complete repair process from intake through final quality inspection, ensuring all work is properly documented within company systems.
• Own the full repair journey — from inbound and outbound quality control to all required system administration before heading to the next appointment.
• Support daily operations within the Vaughan distribution center, including inventory management, parts handling, device processing, receiving, and staging equipment for repair and field service activities.
• Travel to customer locations in a company-provided mobile repair van to perform on-site repairs and deliver an exceptional customer experience.
• Coordinate daily schedules, repair bookings, and parts inventory to ensure efficient service delivery and productivity.
• Maintain a clean, organized, and professional work environment, whether operating within the warehouse, repair workspace, or mobile service vehicle.
• Monitor your performance against KPIs and service standards, always aligning with company values and looking for ways to improve.
• Support business growth by engaging locally — whether through retail partnerships, visible presence, social activity, or customer referrals.
• Handle inventory, repair parts, returns, and salvage materials responsibly while ensuring accuracy and compliance with company procedures.

Benefits

• Climate-controlled work environment
• Beverage station with coffee, tea, and filtered ice & water
• Vending machine with a variety of snacks for employees
• Spacious and comfortable driving area in vans
• Cleverly designed Mobile Repair Workshop in vans, fully kitted out with all the tools, parts, and equipment needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed