Device Repair Technician

SnH • Jefferson City, MO

1d • Hybrid

About The Position

Batteries Plus Bulbs has a NEW & UNIQUE device repair technician opportunity for individuals with technical aptitude and communication skills. This role involves repairing cell phones, tablets, light fixtures, and other devices, as well as supporting the start-up of the device repair function within Batteries+Bulbs. The technician will also be responsible for training store associates and providing remote support for in-store repairs.

Requirements

• Minimum H.S. diploma/equivalent plus 3-6+ months of previous device repair experience, whether that be at home or in the workplace.
• In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
• Demonstrated technical aptitude.
• Able to quickly pick up on new processes and technologies without a lot of guidance
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
• Excellent communication and customer service skills, both oral and written.
• Strong customer service focus.
• Ability to inform, teach, and train

Responsibilities

• Repair cell phones, tablets, light fixtures and other devices as needed
• Receive, pack and ship these devices
• Develop written procedures and technical videos for common device repair activities
• Maintain proper inventory
• Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production
• Provide live camera-based remote support (i.e., Skype) for in-store device repairs
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree