DSHS DDA Developmental Disabilities Case/Resource Manager
About The Position
The Developmental Disabilities Administration is expanding the number of people they serve and is hiring an experienced Resource Case Manager to work in their office in Kennewick, WA. This role focuses on providing specialized support to individuals with developmental disabilities and their families, emphasizing independence, informed choice, and quality of life. Key responsibilities include facilitation to complete service planning, crisis response, eligibility determination, and coordination with state agencies and community partners. You will use your expertise to help clients navigate available resources while ensuring all services reflect person-centered practices. There are multiple openings including permanent and non-permanent roles expected to last 12 months. We support a hybrid work model. During your first few months, expect to be in your local office regularly for support, training, and connection with peers. You and your supervisor will determine an appropriate schedule, which may include hybrid work, modified schedules, duty-station work, or telework. You may be required to attend training outside your local office, and travel within Washington State will be necessary. This position also requires travel to meet business needs and is covered by a collective bargaining agreement.
Requirements
- A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.
- Or six years of experience in providing social services to people with intellectual or developmental disabilities.
- Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.
- Or Equivalent experience/education
- Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.
- Prior professional case management experience
- Strong background in case management
- Proven ability to deliver accurate, high-quality work
- Ability to conduct comprehensive client assessments
- Ability to identify urgent needs
- Ability to facilitate and navigate community resources to connect individuals with the right support
- Ability to work independently
- Ability to perform home visits
- Ability to collaborate with partner agencies
- Ability to maintain thorough, timely documentation across all services
- Cultural awareness
- Adaptability
- Ability to handle several competing priorities, people, and tasks
- Clear communication skills
- Professionalism and confidence in community settings
- Basic computer skills, including use of e-mail, basic software, data entry, and internet access
Nice To Haves
- Working knowledge of the Developmental Disabilities Administration's residential and county service guidelines, RCWs, WACs, and policies/procedures
- Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
- Able to prioritize and organize work in a fast-paced work environment
- Demonstrate sensitivity to cultural diversity
Responsibilities
- Identify support needs of clients, plan, and authorize payment for appropriate services
- Schedule and conduct face-to-face home visits in client homes and living quarters with clients and families
- Facilitate person-centered goal-planning discussions with clients and family and updating assessments and service plans
- Complete and revise client assessments and person-centered service plans within established timelines as required for caseload
- Identify clients or families in crisis and make referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
- Determine and evaluate financial and functional eligibility for any requested and/or enrolled program
- Review and monitor client plans, reports, and client progress
- Obtain translation and interpretation services for clients and families when needed
- Maintain and document complete and accurate case files, provider payment records, planned service written approvals/waivers
- Collaborate with community partners, state services, and authorities
- Represent DDA professionally and participate in community and agency meetings
Benefits
- Multiple openings including permanent and non-permanent roles expected to last 12 months.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
