DSHS DDA Public Benefits Specialist 5

State of Washington • Multiple Locations Statewide, WA

5d • Hybrid

About The Position

Developmental Disabilities Administration (DDA) is seeking a great communicator, collaborator, and team builder for two supervisory-level opportunities within the Developmental Disabilities Administration. Bring your unique perspective and be an instrumental player in leading, supporting, and delivering solutions to the diverse programs and communities we serve in the State of Washington! This job is a great opportunity to support our mission to foster innovation and partner with people to have their foundational needs met. In this role, you will supervise a unit of Public Benefit Specialists who are responsible for financial case management, including administering a variety of public assistance programs. These specialists provide intensive and expert level eligibility determinations and services to help empower people with intellectual and developmental disabilities to live their best lives. The ideal applicant will possess skills to develop, cultivate, and evolve their team, helping their staff obtain job experience and knowledge in an environment that fosters growth. Work duties will be performed in an office environment; with an option to telework.

Requirements

• Expert level knowledge of Medicaid financial eligibility and Long-Term Care programs, which include institutional care, and HCB Waiver Services; expert level knowledge about eligibility and document management systems such as ACES and Barcode
• Demonstrated leadership skills with the ability to adapt to each person’s learning and communication styles
• Ability to create a positive work environment that supports collaboration, transparency, trust, and accountability
• Ability to build effective working relationships
• Knowledge of management principles and operating methods
• Ability to exhibit tact, courtesy, and discretion in all work situations
• Ability to make critical decisions, based on the integration of information from multiple sources that may be discrepant, in high-stress situations
• Demonstrate strong organizational skills and keen attention to detail
• Knowledge of federal and state public assistance rules, regulations, and processes as applied in Washington State, specifically governing the eligibility and administration of long-term care programs; state and federal medical assistance programs, Home & Community based waivers, institutional program eligibility, Community First Choice, Medicaid Personal Care, Hospice, Healthcare for Workers with Disabilities, Medicaid Alternative Care, Tailored Supports for Older Adults, Aged, Blind, Disabled cash assistance, Basic Food, and WASHCAP
• Ability to communicate effectively in person and in writing with management, peers, direct staff, clients, and the public
• Someone willing to have difficult conversations to find mutual resolutions and support for the issue at hand
• Minimum of one year of experience as a Public Benefits Specialist 3 or Public Benefits Specialist 4, including qualifying experience within the Developmental Disabilities Administration.
• OR Bachelor’s degree and three years of experience, including qualifying experience within the Developmental Disabilities Administration, examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in public assistance eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information.
• Three years of out-of-state experience, including past qualifying experience within the Developmental Disabilities Administration, conducting eligibility determinations for public assistance to include financial, medical, and food benefit programs will be considered toward experience.
• Note: Out of state experience conducting, training, or supervising financial eligibility determination for public assistance to include financial, medical and food benefit programs will be considered toward experience.
• Related or closely related employment experience may substitute year for year for education.
• Passing a criminal background check is required for this position.

Nice To Haves

• Possess skills to develop, cultivate, and evolve their team, helping their staff obtain job experience and knowledge in an environment that fosters growth.

Responsibilities

• Provide comprehensive consultation about complex eligibility qualifications and skilled financial guidance to the individuals we serve
• Establish unit workloads and quality standards
• Control overall flow of work processed by the unit
• Conduct or arrange timely technical and professional training for staff
• Explain policies, rules, procedures, agency goals, and performance information to staff
• Analyze, monitor, and assign unit tasks, workload, and performance standards
• Recommend appropriate employee placements, corrective action, and reassignments
• Effectively manage and maintain relationships with community partners
• Coordinate with and make recommendations to local, regional, and agency management regarding unit requirements and budget needs

Benefits

• Employees driving on state business must have a valid driver's license.
• Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager