Developmental & Behavioral Pediatrics Clinical Coordinator

Fair Haven Community Health Care•New Haven, CT

1d•Onsite

About The Position

Fair Haven Community Health Care’s (FHCHC) Developmental & Behavioral Pediatrics (DBP) program is a multidisciplinary, dedicated, and dynamic team that evaluates, diagnoses, and coordinates care for children with developmental and behavioral disorders. The DBP Clinical Coordinator serves as the administrative point-person for this program, navigates and schedules patients for visits. The role is responsible for the overall flow of patients through the DBP program.

Requirements

High school diploma or GED is required.
Administrative, clerical, and computing skills including Microsoft Office.
Customer service skills.
Excellent organizational communication skills.

Nice To Haves

Associates degree preferred.
Oral and written proficiency in English and Spanish.
Experience working with children with neurodevelopmental disorders.
Training as a medical assistant from an accredited program (diploma) or a certified medical assistant.

Responsibilities

Coordinates intake processes for patients entering DBP care.
Works with DBP clinical staff in quality improvement initiatives.
Schedules follow-up appointments for patients in the DBP program.
Manages phone calls, refill requests, and other patient-originating messages to the DBP clinic team.
During DBP clinical hours, greets patients and families while creating a welcoming environment.
Listens to and determines patients’ needs in an efficient and friendly manner.
As needed, performs age-appropriate vital signs and point-of-care testing.
Prepares letters, flyers, and memos that are patient-facing.
Ensures compliance with current healthcare regulations, medical laws, and ethical standards.
Performs other necessary duties as required by FHCHC to achieve the goal of providing excellent primary health care.
Receive referrals to the DBP program and schedule patients for initial consultations under the guidance of the Developmental Behavioral Pediatrics Program Manager.