Development Specialist
About The Position
The Development Specialist will ensure a smooth and effective operation of applications, including application and database testing and QA. This role involves maintaining and updating technical documents, processes, and procedures, and providing technical support by troubleshooting and resolving application issues. The specialist will also monitor scheduled jobs, support end users, identify opportunities for process improvement, and contribute to departmental initiatives. Additionally, the role requires resolving system problems during non-business hours or backlogs by providing off-hours support as needed, assisting with application integrations, and automating manual processes when feasible. Cross-training to other team members within the department and credit union is also a responsibility, along with staying updated on any application updates, enhancements, or new features.
Requirements
- Ability to quickly learn and master department specific applications
- Strong multi-tasking and prioritizing abilities
- Demonstrated logical and analytical thinking
- Be naturally curious and creative with a drive to discover solutions to problems, as well as a passion for innovation
- Understanding of Agile SDLC
- Strong customer service skills
- Self-motivated, self-starter
- Well organized and detail oriented
- Working knowledge of PCs, MS Windows application software packages, Microsoft network
- Financial institution experience
Nice To Haves
- Knowledge and experience with Atlassian products (Jira, Confluence)
- Knowledge and experience with Microsoft Power Automate
- Basic knowledge of programming concepts like control flow, functions, and Object-Oriented Programming
- Knowledge of the credit union’s banking systems, including but not limited to DNA, CCM, and Q2, is a plus
Responsibilities
- Ensuring a smooth and effective operation of applications
- Application and database testing and QA
- Maintaining and updating technical documents, processes, and procedures
- Providing technical support by troubleshooting and resolving application issues
- Monitoring scheduled jobs
- Supporting end users
- Identifying opportunities for process improvement and contributing to departmental initiatives
- Resolving system problems during non-business hours or backlogs by providing off-hours support as needed
- Assisting with application integrations
- Automating manual processes when feasible
- Providing cross training to other team members within the department and credit union
- Keeping abreast of any updates, enhancements, or new features
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
