Development Specialist, Operations, Texas Performing Arts

The University of Texas at Austin•Austin, UT

2d•Onsite

About The Position

Texas Performing Arts (TPA) at the University of Texas at Austin is a major university-based performing arts center. It presents a wide range of performances including Broadway shows, international dance, theater, and music, as well as serving K-12 and university students through its educational programs. The Development Specialist, Operations, provides crucial administrative support for TPA's Development activities, focusing on financial tracking, data management, membership support, and project administration to help TPA achieve its fundraising goals.

Requirements

A Bachelor’s Degree.
At least three years of work experience in development, nonprofit management, administrative assistance, special events, or a related field.
Stellar writing and communication skills.
Demonstrated proficiency in Word, Outlook, and Excel; Slack; Zoom.
Demonstrated experience with data entry and database management.
Proven ability to effectively maintain productive relationships and deliver valued services to multiple stakeholders with different requirements.
Demonstrated positive attitude, flexibility with working assignments, and a willingness to learn and adapt.
Self-starter and problem solver.
Successful in collaborative team environments.
Superior organizational skills and demonstrated ability to handle multiple tasks and deadlines in a fast-paced environment.
Proven ability to identify needs and make appropriate decisions while working independently.
Excellent customer service skills with experience maintaining customer focus and implementing continuous quality improvements.
Must maintain strict confidentiality related to donors, clients, staff, and other organizational information.
Demonstrated understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Must be authorized to work in the United States on a full-time basis for any employer.

Nice To Haves

More than the minimum required level of experience.
Experience working in an arts or cultural organization.
Experience working in a large, complex enterprise such as a research university or large non-profit or governmental organization.
Two or more years of experience with complex data entry in a constituent management database.
Two or more years of experience in assisting a fundraising or development program or providing complex program support.
Proofreading and copy-editing experience.
Working knowledge of UT Austin's policies and procedures.
Experience with the UT VIP database, Paciolan ticketing system, or other similar systems for donor record management and performance ticketing.
Interest in and strong commitment to the mission and programs of Texas Performing Arts.
Familiarity with the Austin, Texas arts, cultural, entertainment, and education landscape.
Demonstrated ability to solve complex problems within standardized policies and procedures.

Responsibilities

Lead on all Development department gift processing, coordinating with TPA Business Office and UT Gift Operations teams.
Implement and manage donor acknowledgements for donors below $50K.
Implement and manage donor acknowledgements (for donors below $50K).
Lead on Development department financial and data reporting.
Track and manage departmental pledge tracking and departmental finances (monthly, quarterly, annual).
Track Membership and Annual campaigns (post-report and list pulls); serve as lead for membership auto-renewal and gift processing for twice-annual campaigns.
Serve as department lead for donor stewardship and implement annual stewardship activities for donors under $50K.
Serve as Contracts POC for the department, including corporate & UBIT support.
Lead on database and CRM management across internal and external platforms, including Paciolan, Salesforce, and VIP.
Ensure clean, accurate donor data at all times.
Manage prospect research for members and performance ticketholders.
Manage donor credit lines across all donor levels and programs, serving as cross-departmental lead and coordinating with external and internal constituencies to ensure accurate donor credits across all communication channels.
Implement all membership gift processing procedures.
Support membership campaign communications and program expansion, including annual acquisition mailing, renewals, and regular membership communications.
Communicate with Texas Inner Circle members, providing exceptional customer service and building strong relationships with key members and donors.
Provide administrative support for department-wide initiatives.
Manage grant timelines, as appropriate.
Consistently advance Texas Performing Arts’ goals of expansive and innovative programming, educational impact, and world‑class facilities & experiences across all defined responsibilities and other duties as assigned.