Development Services Technician

Canyon County•Caldwell, ID

1d•Onsite

About The Position

The Development Services Technician position provides front-line customer service and manages intakes and processing tasks within the Development Services Department (DSD). This role is crucial for addressing a variety of questions, processing permits and applications, handling building inspection requests, and supporting the department’s functions. The position requires a high level of independent judgment and involves review, issuance of development permits, and scheduling inspections. This role supports all DSD divisions, including building, planning and zoning and engineering. This position is expected to exhibit superior customer service and problem-solving skills.

Requirements

Deliver excellent customer service by communicating effectively, both verbally and in writing
Quickly acquire knowledge of development-related terminology, processes, and codes related to planning, zoning, and building through on-the-job training
Apply logical and creative thinking to develop solutions based on written specifications and/or oral instructions
Maintain a professional demeanor while responding courteously to customer inquiries.
Effectively defuse situations as needed, and assess customer needs effectively
Read and interpret county codes and processes related to zoning, building, and engineering requirements.
Communicate complex concepts in clear, easy-to-understand terms
Interpret maps, legal documents, and written materials; record and verify geographical information
Demonstrate high attention to detail, particularly in record-keeping and filing practices and procedures
Manage multiple tasks simultaneously and accurately under tight deadlines
Operate a variety of standard and department-specific office equipment and software programs, including personal computers and relevant applications for assigned tasks
Build and sustain working relationships with county employees, supervisory personnel, state, and local elected and appointed officials, and the public
High school diploma or GED equivalency required
Two years’ customer service experience, including cash handling, required, which may include general clerical work, record management, or government services; preferably in a construction, real estate or development-related field
Experience in a regulatory environment, building, public works, planning, or similar environment or prior permit technician experience preferred
Equivalent combination of experience and training may be considered
Clear speech with or without reasonable accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly
Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average amount visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions and work orders, inspect heavy equipment and automotive parts, fluid levels, and equipment operation, and make necessary repairs
Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a variety of automotive shop tools including hand and power tools, electronic diagnostic and related specialized equipment, and adjust equipment
Sufficient personal mobility, flexibility, agility, strength, and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office environment

Nice To Haves

ICC Permit Technician certification is preferred, however, if not in place at hiring, will be required within 18 months years of hire date

Responsibilities

Determines customer needs through interaction and research, and provides follow-up services either through personal assistance, routing or escalating to others, or referring to outside agencies
Provides clear explanations and interpretations of various technical details related to the development process including permits, land use and zoning designations, allowed uses, basic county code applications, setback requirements, private road and driveway code provisions, floodplain regulations, and third-party agency requirements.
Refers customers to other team members or divisions as needed for additional assistance
Electronically and in person, intakes and accepts all department applications by ensuring documents are complete with required materials, signatures, stamps, or other information
Conducts research and communicates project or application status including prior decisions or conditions from online internal systems
Conducts completeness reviews for building permits, planning and zoning applications, flood plain requests, and engineering applications.
Performs additional data entry and processing steps as needed
Determines fee amounts according to the adopted schedule and applies to permits and applications
Receives payments, reviews billings, records account information, and reconciles payments daily
Prepares, distributes, and maintains a variety of documents, correspondences, call logs, applications, records, reports, and related documents
Provides data entry, typing, scanning, and filing in support of department functions
Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities
Determines what level of expertise and/or team members are needed to resolve customer’s inquiries
Performs all work duties and activities following county policies, procedures, and safety practices
Lead or assist with special projects or additional tasks as assigned