Development Operations Manager

Goodwill NYNJ • New York, NY

49d • Hybrid

About The Position

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. We are seeking an experienced Development Operations Manager who will be the operational backbone of the Development team — managing systems, tracking deadlines, organizing data, and ensuring projects stay on course. The ideal candidate is organized, resourceful, and uses good judgment to solve problems. If you are looking to join our dedicated team as a Development Operations Manager, we want to hear from you!

Requirements

• 2-5 years of professional experience in an administrative, development, operations, or project coordination role (nonprofit sector preferred).
• Strong organizational skills and ability to manage multiple priorities with accuracy and speed.
• Sharp judgment, resourcefulness, and common sense; able to anticipate needs and solve problems independently.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office; familiarity with donor databases (e.g. Raiser’s Edge, Salesforce) is a plus.
• Strong comfort with numbers, data, and reporting.
• Enthusiasm for Goodwill’s mission of creating a world with no barriers to employment.

Nice To Haves

• Familiarity with donor databases (e.g. Raiser’s Edge, Salesforce)

Responsibilities

• Support relationship management of individual and corporate donors, sometimes serving as a primary point of contact.
• Maintain donor list segmentation for fundraising appeals and donor correspondence.
• Draft collateral for internal and external audiences, including donor-facing communications such as thank-you letters, meeting requests, and pitch decks.
• Support in tracking “Moves Management” across the team.
• Serve as primary lead for the Round Up program.
• Manage annual fund campaign activities.
• Manage donor communications calendar.
• Manage donor data in Raiser’s Edge (training provided if needed).
• Manage gift entry, produce timely acknowledgment letters, and manage regular reconciliation with finance department.
• Run reports to track progress toward fundraising goals and report progress in monthly STAT meetings, strategic planning check-ins, weekly gift logs, etc.
• Provide logistical support across events, including the annual Gala, corporate engagement events, and donor/partner visits.
• Support the Associate Director of Events with tracking, budgets, and coordinating with vendors.
• Utilize wealth screening tools to conduct prospect research.
• Support grants team in foundation and corporate grant research as needed.
• Review prospect research and suggest donors qualified for donor portfolios.
• Prepare prospect reports and meeting briefs for CEO, SVP, and others as needed.
• Ensure team projects are organized and on track with deadlines and goals.
• Process invoices and reimbursements, support budget tracking, and liaise with vendors.
• Provide administrative and calendar support to SVP of Development, Marketing & Communications; Associate Director of Special Events; and VP of Program Innovation.
• Support in preparation, scheduling, and notetaking during the Development and Nominating Committees of the Board.

Benefits

• Generous time off policy
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement savings programs and company matching contributions
• Transit and commuter benefits
• Health, wellness, and financial resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed