Development & Operations Coordinator

YBLA - Young Black Leadership Alliance•Charlotte, NC

7d•Hybrid

About The Position

The Development & Operations Coordinator supports donor management, reporting, technology systems, and operational logistics for YBLA. This role is responsible for maintaining accurate donor records, tracking donations and matching gifts, supporting reporting and data management needs, and assisting with organizational systems and program logistics. The position also supports fundraising operations, system management, and administrative processes that help ensure YBLA programs, events, and leadership experiences operate efficiently and effectively.

Requirements

Bloomerang
Neon
GiveSmart
Blackbaud / YourCause
Benevity
FrontDoor / CyberGrants / Bonterra
Sable (YBLA Custom Membership Platform)

Nice To Haves

Strong attention to detail and organizational skills
Comfortable learning and managing multiple technology systems
Strong administrative, reporting, and data-entry skills
Experience working with spreadsheets, CRM systems, and reporting tools
Ability to maintain confidentiality and accuracy with donor and financial information
Self-starter with the ability to work independently and collaboratively
Passion for YBLA’s mission and youth leadership development

Responsibilities

Become an advanced user of YBLA’s donor management, fundraising, and operational systems
Accurately enter donor, donation, and contribution data into YBLA systems
Properly code and process checks, matching gifts, and other contributions
Maintain accurate donation records across all giving platforms
Monitor donation and matching grant platforms at least twice per week, including FrontDoor / CyberGrants / Bonterra, Benevity, and Blackbaud / YourCause
Monitor failed payments and assist with follow-up and resolution
Support fundraising campaign setup, tracking, and reporting
Setup and maintain custom reports within donor management systems
Run weekly and monthly fundraising, donation, and engagement reports
Maintain and update cash reporting spreadsheets
Track donation trends and fundraising activity across systems
Provide reports and donor data to the leadership and marketing teams as requested
Support data organization and reporting for fundraising campaigns, events, sponsorships, and grants
Support testing, upgrades, and configuration of YBLA’s custom membership software, Sable
Assist with troubleshooting and quality assurance testing across systems
Help organize, clean, charge, and assess laptops and technology equipment for programs and service abroad experiences
Support operational preparation for leadership programs, events, and service experiences
Assist with administrative and organizational projects as assigned
Support office organization and operational efficiency efforts