Development Operations Associate
About The Position
St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.
Requirements
- Self-directed with the ability to work both independently and as part of a team.
- Proficiency in Microsoft Office Suite products (outlook, word, excel, power point).
- Reliable, dependable, flexible and ready to jump in to assist.
- Proficiency in English.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills with attention to detail.
- Ability to function well in a fast-paced environment.
- Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
- Strong analytical and problem-solving skills.
- High School diploma or equivalent with three years of administrative assistant experience required.
- Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Nice To Haves
- Associate’s degree or higher in business administration, non-profit management, communication or related field with one to two years of related experience and/or training, preferred. Or combination of education and experience.
- Familiarity with CRM platforms (ex: Raisers’ Edge) and /or data entry.
- Lived experience of homelessness and/or recovery a plus.
Responsibilities
- Processes all gifts that come to 39 Boylston Street and the lockbox company.
- Maintains accurate records on all active donors in Raiser’s Edge database.
- Prepares and mails timely donor acknowledgments for all gifts (approximately 25,000/year).
- Responds to donor calls that come via the Front Desk.
- Monitors Development department inbox.
- Address donor questions and forward to appropriate staff when needed.
- Send weekly report of $500+ gifts to Development Team.
- Provides administrative support to the Development Department.
- Assists with special projects in support of fundraising priorities.
- Adheres to agency code of conduct.
- Performs other duties as assigned.
Benefits
- Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Altus dental insurance
- 4 weeks of vacation
- 13 holidays recognized per year
- employer – paid life & disability insurance
- a vested 403b retirement with 5% match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
