Development Manager – Customer Engagement Systems (Voice, SMS, Lifecycle)
About The Position
Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We operate a high-volume acquisition engine and are building the infrastructure that powers real-time decisioning, lead routing, and customer engagement across multiple channels. Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders—people who take ownership, move quickly, and solve problems at the system level. We are hiring a hands-on engineering leader to own and scale our customer engagement systems across voice, SMS, and lifecycle channels. This role sits at the intersection of engineering, sales, and marketing, with direct ownership over the systems that drive speed-to-lead, contact rates, and conversion performance. You will lead a small team while remaining deeply involved in system design, integrations, and real-time decisioning. This is a high-impact role where performance improvements directly translate to revenue.
Requirements
- Strong hands-on engineering experience (APIs, AWS, event-driven systems)
- Experience working with voice / telephony systems
- Experience working with SMS platforms and messaging workflows
- Experience working with outbound sales or lead nurturing systems
- Familiarity with high-volume contact center or outreach environments
- Proven ability to improve speed-to-contact, engagement rates, and conversion performance
- Prior experience leading or mentoring engineers
- Ability to operate in a fast-moving, performance-driven environment
Responsibilities
- Lead engineering for voice, SMS, and lifecycle engagement systems
- Design and optimize speed-to-lead, call routing, and contact strategies
- Build and scale outbound dialing systems, SMS workflows and messaging logic, and real-time engagement and routing systems
- Integrate with platforms such as Twilio, Dialpad, SalesMessage, and other telephony and messaging tools
- Partner closely with Sales and Marketing to improve conversion outcomes
- Own system performance including uptime, reliability, and observability and monitoring
- Continuously identify bottlenecks and implement improvements in engagement flows
Benefits
- Competitive base salary + performance bonus
- Comprehensive health, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
