Development Data & Systems Analyst
About The Position
The Development Data & Systems Analyst is a technical role responsible for optimizing, maintaining, and improving The Obama Foundation’s Salesforce CRM ecosystem. Reporting directly to the Manager of Development Data, the Analyst supports the Development division’s data architecture, donor recognition tracking, and reporting pipelines, including as the Foundation expands its Principal Gifts function. The Analyst leads the Development division’s internal Salesforce data ticketing system, fulfilling custom report requests, resolving user issues, and providing technical support to fundraisers. The role also designs and tests Salesforce workflows for duplicate management, activity tracking, and complex grant reporting, and performs regular database quality-control audits. The Analyst is not a primary gift processor but cross-trains in gift intake and processing to provide backup during peak fundraising periods and PTO coverage.
Requirements
- 1–2 years of hands-on experience in database management, data analytics, or systems administration; experience in a nonprofit development or advancement environment is preferred.
- Proficiency with Salesforce CRM in a nonprofit context, with the ability to build complex custom reports, dashboards, and fields.
- Experience managing a data request queue or ticketing help desk system.
- Ability to explain complex technical concepts to nontechnical frontline staff.
- Strong analytical, problem-solving, and quality-assurance skills, with meticulous attention to data accuracy and hygiene.
- Familiarity with nonprofit fundraising, including major gifts, principal donor recognition, multi-year pledge schedules, and grant tracking.
- Ability to manage competing priorities, collaborate across teams, and adapt to a fast-paced, high-growth organization.
- Commitment to the Foundation’s values and mission.
Nice To Haves
- Experience with Salesforce NPSP or Nonprofit Cloud.
Responsibilities
- Own the Development team’s Salesforce ticketing system; receive, prioritize, triage, and resolve data, reporting, and system access requests within established SLAs.
- Provide technical guidance and user support to development staff.
- Help draft technical documentation, SOPs, and user guides; co-lead quarterly database training sessions for development analysts and lead Salesforce onboarding training for new Development staff.
- Partner with the Manager to design, build, and enforce Salesforce workflows for donor naming opportunities, physical and digital recognition, and bespoke benefit fulfillment for OPC and Principal Gift donors.
- Build Salesforce tracking frameworks, reports, and dashboards covering the lifecycle, financial milestones, and reporting triggers for complex institutional gifts and grants.
- Perform QA testing in the Salesforce sandbox for new features, bug fixes, third-party integrations, and automation flows before production deployment.
- Conduct data cleanup initiatives, quality-control queries, mass data uploads, and duplicate record merges to maintain CRM data integrity.
- Identify repetitive manual data-entry tasks and recommend automated solutions.
- Maintain current documentation of database configurations and data standards.
- Cross-train in gift processing, lockbox, wire transfer, and batching procedures to provide backup during fiscal year-end and peak fundraising cycles.
Benefits
- Benefits package includes insurance, paid time off, and retirement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
