Development Coordinator

PET ALLIANCE OF GREATER ORLANDO•Orlando, FL

6d•$18 - $22

About The Position

The Development Coordinator keeps Pet Alliance’s fundraising operations accurate and on schedule. The role manages gift processing, donor acknowledgments, and CRM records; coordinates the day-to-day Shelter Stars monthly giving program; creates graphics for events and donor materials; and supports annual giving and Pet Alliance’s two signature events. As a first point of contact for many donors, the coordinator is expected to demonstrate accuracy, warmth, and reliable follow-through. The coordinator leads internal and external logistics for Paws in the Park, including vendor registrations, city permitting, sponsor benefits, event information, fundraising tracking, marketing materials, merchandise, committee coordination, and event-day execution. The role also processes and records gifts, maintains donor records, reconciles gift records with Finance, responds to development inquiries, and supports appeals and other development and organizational work. The position is based primarily in Pet Alliance’s business office, with work also taking place in shelter or clinic areas and outdoors at community events. Evening and weekend work is required for events as needed, and travel is required for approximately 1% of the time.

Requirements

High school diploma or equivalent required; an associate’s or bachelor’s degree is preferred.
At least 2 years of work experience in development, fundraising, donor relations, event coordination, or similar administrative roles.
At least 1 year of experience processing gifts and entering data in a donor database or CRM, such as Salesforce, Bloomerang, Raiser’s Edge, or similar platforms.
Previous experience planning or coordinating events, including working with vendors, sponsors, and volunteers.
Experience and proficiency with Microsoft 365 and/or Google Workspace and graphic design tools such as Canva or Adobe Creative Suite.
Current, valid driver’s license and successful completion of a motor vehicle record check.
Knowledge of nonprofit fundraising practices, including gift processing, donor acknowledgment and stewardship, memorial and tribute gifts, and gift reconciliation.
Knowledge of donor database and CRM best practices, including data entry standards, deduplication, and records maintenance.
Strong attention to detail and accuracy in data entry, gift processing, reconciliation, and record-keeping.
Excellent verbal, written, and interpersonal communication skills.
Ability to interact warmly and professionally with donors, sponsors, vendors, board members, volunteers, and community members, including people making memorial and tribute gifts.
Basic graphic design skills and ability to create appealing event and donor materials.
Strong project and event management skills, including planning and tracking multiple event details, vendors, and deadlines.
Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Ability to use multiple software programs, including CRMs, spreadsheets, online giving platforms, and website content management systems.
Ability to use discretion and sound judgment when handling confidential and sensitive donor information.
Ability to collaborate with team members and cross-functional teams, including Finance, and contribute to a positive work environment.
Ability to identify problems, determine appropriate solutions, and escalate issues when necessary.
Ability to take initiative and work with minimal supervision and direction.
Flexibility and adaptability to learn new tasks, software systems, and procedures and respond to changing priorities and business needs.

Nice To Haves

Associate’s or bachelor’s degree.
Prior work experience in a nonprofit or animal welfare organization.

Responsibilities

Manage vendor registrations, city permitting, and sponsor benefit tracking for Paws in the Park.
Keep the Paws in the Park event page current and track fundraising goal progress in internal documents and on the website.
Enter event gifts and sponsorships in the CRM and send event acknowledgments.
Prepare event marketing materials, design swag, order merchandise, and coordinate with vendors.
Work with the Paws in the Park committee of board members and community supporters.
Lead assigned event-day duties, including the run of show and logistics, and serve as the primary internal and external Paws in the Park event lead.
Process incoming gifts from checks, online giving, events, and other sources, and enter them accurately and promptly in the CRM.
Download donor and gift details from workplace giving and matching gift portals, record them in the CRM, and send reports to Finance.
Send gift acknowledgments within the department’s standard turnaround time.
Process memorial and tribute gifts, including notifying honorees’ families.
Support monthly reconciliation of gift records with Finance and resolve differences with guidance from the Vice President of Development & Communications.
Maintain accurate donor records through updates, deduplication, and address corrections.
Respond promptly to inquiries sent to the development department email.
Manage the Shelter Stars monthly giving program, including enrolling members, updating payment information, following up on failed or expiring payments, and stewarding members.
Support annual giving appeals by preparing mailing lists, entering appeal gifts, and sending acknowledgments.
Create branded graphics for events, donor materials, and other development communications.
Assist with other development and organizational duties as needed.