Development Associate

Miriam's Kitchen

6d•Hybrid

About The Position

Miriam’s Kitchen (MK) is a mission-driven nonprofit working to end chronic homelessness in Washington, D.C. through meaningful relationships, high-quality meals, and holistic support services. Our kitchen is more than a place to prepare food—it’s a community space where dignity, nourishment, and connection come together. The Development Associate (DA) works to support both the individual giving program and the gift processing / operations function of the Development team. As such, this position reports to the Director of Donor Relations (DDR) but works very closely with the Development Systems Manager (DSM). The DA works to deepen and enrich relationships with – and financial support from – first-time and lower-level donors. Frequently the DA is called upon to process gift acknowledgements and assist in the maintenance of our donor records database (Salesforce). Among other tasks, the DA is responsible for outreach to our monthly MK Club members, under the guidance of the DSM. The Development Associate also sends out mass-email and monthly e-newsletters to support MK’s efforts at communicating with individual donors. This is a full time (40 hours), hybrid position located in Washington, DC (minimum of 2 days in the MK office per week). As with other Development team members, this position may be asked on occasion to help support events outside of regular business hours (nights or weekends). This will be a highly resourceful team player, have excellent organizational skills, and highly detail oriented. They are comfortable working independently or with an ad hoc team in a time constrained environment while maintaining accuracy, efficiency, and flexibility. Professional and confidential demeanor is of the utmost importance in this role.

Requirements

Bachelor’s degree (preferred) in nonprofit management, business administration, communications, or related field OR (2) years of relevant experience
Proficiency in Salesforce or comparable CRM systems with proven database management, data analysis, reporting, and technical troubleshooting capabilities
Experience with online fundraising platforms and payment processing integrations preferred
Attention to detail, project management, and organizational skills with ability to work independently in a hybrid environment
Strong written and verbal communication abilities

Responsibilities

Support Individual Donor Engagement
Under guidance of the DSM, develop and implement strategies that recruit new MK Club (monthly giving) members
Draft monthly communications to MK Club
Manage the distribution of monthly e-newsletters and other key communications aimed at individual donors and prospects
When appropriate, monitor and post to MK’s social media platforms
Supervised by the DDR, manage portfolio of lower-tier individual donors (sub-$500 annual giving) and devise strategies to improve retention
Monitor incoming donor calls and serve as contact for donors who have gift processing questions
Conduct personalized stewardship outreach and relationship-building activities, including phone calls, email, face-to-face and other outreach
Participate in donor cultivation events where appropriate
Support Gift Processing & Acknowledgment Oversight
When necessary (typically two weeks per month) provide daily gift entry and coding via the established gift acknowledgment processes
Suggest improvements to standard operating procedures for gift processing workflows
Support DSM to ensure timely donor acknowledgments meet organizational standards
Generate accurate Salesforce reports for a variety of constituencies (e.g., Board, peers, and donors)
Team Collaboration
Assist DSM in providing Salesforce and other systems training to the rest of the Development team
Participate in department meetings and support continuous improvement initiatives
Support Chief Development Officer with special projects as assigned