Development and Donor Engagement Manager

Jewish Vocational Service (JVS) • San Francisco, CA

2d • $99,000 - $109,000 • Hybrid

About The Position

JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages. Grounded in core values of repairing the world and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and the chance for a good job. JVS develops training programs in close partnership with employers in high growth sectors, offering high quality jobs. Building on decades of experience and success, JVS is a data-driven organization that takes a whole systems approach to addressing employment and economic equity. Through our direct service programs, employer engagement and policy change, JVS is working toward a future where everyone has access to quality education and training programs that lead to high quality employment and economic mobility.

Under the direction of the Director of Individual Giving and Special Events, the Development and Donor Engagement Manager plays a key role in managing annual fund campaigns, donor stewardship, and events within the Development Department. This is an ideal position for a proactive, donor-centric, technically savvy, and detail-oriented candidate who thrives in a fast-paced, collaborative, and dynamic environment. This position offers an opportunity to help drive meaningful growth on JVS’s fundraising success, deepen donor engagement and strengthen operational excellence as a key member of a high-performing fundraising team. The position also manages the Development and Donor Database Coordinator in data entry, database management and donor stewardship efforts.

Requirements

• Minimum 3–5 years of experience in nonprofit fundraising, development operations, or a related role requiring donor communications and stewardship, CRM/data management, campaign coordination, and strong project management skills.
• Strong customer service and relationship management skills. Consistently respectful, dependable and reliable; inspires trust.
• Self-starter with strong independent judgment, discretion and critical thinking; ability to work autonomously as well as part of a team, and to stay focused under pressure.
• Innovative and creative approach to projects and problem solution; suggests logical, realistic solutions based on data and best practices; knows when to consult.
• Ability to organize and manage multiple projects in a very fast-paced, performance-oriented environment, while proactively coordinating with cross-functional partners to meet shared deadlines and priorities.
• Meticulous attention to detail and ability to master new tasks quickly.
• Excellent communications skills, including the ability to write and edit polished communications for board, donors and volunteers; able to clearly communicate ideas and solutions persuasively; adjusts communication style to best suit audience; collaborates effectively with cross-functional partners and incorporates feedback to strengthen communications and achieve shared goals.
• Comfortable learning new technologies and software platforms; able to troubleshoot issues and suggest improvements.
• Strong data management experience (preferably Salesforce)
• Experience managing a large portfolio of donors (preferably in Salesforce)
• Experience with direct mail campaigns, donor relations and/or event planning.

Nice To Haves

• Experience using Microsoft Office Suite.
• Experience with Salesforce NPSP or similar CRM database including but not limited to: modeling, running reports, data analyzation, designing dashboards, tracking, oversight, and support of tasks for front line fundraisers.
• 1-2 years of supervision experience.
• Experience in moves management of a large portfolio of donors.

Responsibilities

• Implement and evaluate the organization’s annual fundraising campaigns, including drafting compelling solicitation letters, developing segmented mailing lists and campaign timelines, working with JVS Marketing team to disseminate campaign communications, working with outside vendors, and overseeing donation tracking for Development Operations team.
• Identify trends in giving patterns to inform direct mail solicitations and adapt annual fund strategies as needed to reach general campaign goals in partnership with the Director of Individual Giving and Special Events.
• Design and implement database tracking systems in Salesforce that support donor engagement and fundraising growth, including engagement plans, prospect research, portfolio and moves management, and mailing list acquisition.
• Support the ongoing maintenance of audience tracking and list management systems to ensure efficient reporting for mailings and e-communications.
• Ensure the development and upkeep of portfolios and management of portfolio tasks for frontline fundraisers; implement reporting and tracking systems to support annual cultivation and solicitation of major donors.
• Manage pipeline of new donors; ensuring that all notable donors are stewarded in a timely and appropriate manner.
• Collaborate with the Marketing team to develop an annual calendar, online giving strategy, and high-impact marketing materials to support regular donor communications and solicitations, ensuring messaging, branding, and campaign objectives are aligned across channels.
• Collaborate with Marketing to support strategy, planning, and execution of program alumni engagement and campaigns.
• Oversee donor acknowledgement process and donor recognition; ensure templates are updated on a quarterly basis and customized based on donor or audience.
• Create and implement a dynamic stewardship calendar with a variety of written materials and special communications that provide a steady and positive message of gratitude, including but not limited to annual Thank-a-thon, holiday cards, thank you notes, etc.
• Responsible for all donor stewardship initiatives.
• Support front-end fundraising portfolio managers with research, cultivation, outreach, and tracking of tasks.
• Assess and design stewardship plan annually.
• Oversee project management of all activities in Salesforce.
• Write customized acknowledgement letters for all donors, ensuring all donors receive a timely acknowledgement for their gifts.
• Lead the development and coordination of other donor stewardship and cultivation activities as needed: quarterly major donor reports, donor facing volunteer events, meetings with institutional funders or prospects, small events, etc.
• Respond to donor and staff inquiries, as needed.
• Exercise discretion and confidentiality with regards to donor matters.
• In collaboration with the Director of Individual Giving and Special Events, plan and execute all logistical aspects of JVS’s premier annual major fundraising event, Envision, as well as small events throughout the year.
• Support development activities to steward donors to attend special events.
• Support event project management activities including but not limited to; drafting event landing pages, system integrations, sponsorship outreach and deliverable tracking, ticket registration, drafting invitations, creating segmented mailing lists, working with vendors, etc.
• Additional event support, including attending committee meetings as needed.
• Lead writer to design donor communications: email, direct mail, acknowledgement letters, thank you cards, special event materials while partnering with Marketing to ensure consistency in voice, brand, and organizational messaging.
• Contribute to design of annual appeal solicitation.
• Design scripts for ongoing stewardship calls and emails.
• In coordination with the Director of Individual Giving and Special Events, manage relationship with printing partner to coordinate orders.
• Support development department budget by tracking expenditures.
• Answer donor inquiries.
• Review and support development revenue tracking.
• Manage giving inbox.

Benefits

• 100% covered medical and dental plans for the employee
• Accrued sixteen (16) days of Vacation + accrued ten (10) days of Paid Sick Leave
• Paid federal and Jewish holidays
• 3% 403(b) retirement contribution match and 3% non-elective contribution
• Healthcare and Dependent Care FSA
• Pet Insurance Discounts
• Employee Assistance Program
• Professional development opportunities and $500 Work-From-Home stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed