Developer Support Engineer
About The Position
At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and secure software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey? We are looking for top-notch Developer Support Engineers onsite at our Atlanta office, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we’ll leap your career forward!
Requirements
- BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
- Customer-facing experience, 3-5+ years.
- Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
- Experience in Linux - Mandatory
- Strong technical software-related debugging skills - Mandatory
- Understanding of Java or other compiled language - Mandatory
Nice To Haves
- Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
- Experience with networking and reverse proxy (nginx/httpd) - Advantage
- Experience in the DevOps industry - Advantage
- Spanish speaking skills - preferred
Responsibilities
- Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
- Develop scripts in Bash, Python, Groovy for debugging and automating
- Set up JFrog applications and 3rd party products in various development environments
- Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintaining and improving a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
Benefits
- equity package of restricted stock units (RSU)
- Employee Stock Purchase Plan
- comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
