Full Stack Developer - Support

RWS Group • Chicago, IL

1d • Hybrid

About The Position

We have an exciting opportunity for a Full Stack Developer to join our support team in supporting and development of our core product offering and working across major client projects. The candidate will be an experienced engineer with several years of experience in a similar role and will have worked with modern frontend and backend applications in a professional context.
The primary job purpose here focuses on support first development second approach. The successful candidate will work on support issues and when there is no support work, the candidate will help with development work on development projects. Its anticipated this will be 75% coding and 25% providing end user support.
This role requires during client heavy periods shift work with the rest of the support team where a persons normal working hours will be altered. There are 2 shifts a 9 am to 5 pm shift and a 11 am to 8 pm shift. The successful candidate must be available for on call work. On call work is rotated on a weekly basis amongst the engineers on the support team.

Requirements

• Excellent understanding of the Python programming language, its ecosystem, and idioms.
• Significant professional experience with Python based MVC framework, preferably Django.
• Excellent working knowledge of SQL based RDBMS, e.g. Postgres, MySQL.
• Experience with modern Python features such as type hinting, async, data classes, etc.
• Experience developing applications and clients that utilize data and functionality exposed via REST, GraphQL, RPC etc.
• Familiarity with Docker and related containerization technologies.

Nice To Haves

• Working knowledge of a modern JavaScript framework, preferably React
• Experience with Oracle DB
• Experience with XML processing/transformation.
• Experience with document management/document workflow software.
• Familiarity or work experience with DevOps workflow/principles, building CI/CD pipelines.

Responsibilities

• Collaborate with senior support engineers to diagnose and resolve user issues
• Contribute to and maintain support documentation to improve internal knowledge sharing and user self-service.
• Work closely with the support manager to track, prioritize, and resolve high-priority escalations and bug fixes
• Participate in peer code reviews to ensure high-quality standards across the codebase.
• Take ownership of bug fixes and perform critical hotfixes to maintain system stability.
• Proactively identify areas for system improvement to enhance overall product quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed