Developer Support Associate (New Grad)
About The Position
This is an entry-level position within the global Support Team with huge potential for growth into Developer Support Engineer, or other roles across Okta. The Developer Support Associate (DSA) is the primary point of contact for all support related issues for Okta’s Customer Identity Cloud customers. This DSA acts as the voice of the customer to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA). In order to succeed in this team you must have the passion and energy to work in an entrepreneurial and fast paced environment. You love to collaborate, understand how to give and take constructive feedback and are always looking to make yourself and your peers better. This role is geared for New Graduates, graduating between December 2025 and August 2026. Applicants must reside in Chicago.
Requirements
- Ability to quickly context-switch between multiple complex work streams.
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.
- Customer-obsessed attitude — a customer advocate, always going the extra mile.
- Team player with solid cross-team communication skills.
- Knowledge of software development fundamentals and common architectures.
- Knowledge of HTTP, encryption, basic security concepts.
- Knowledge of one or more authentication or authorization concepts such as SSO or MFA.
- Some proficiency in at least one programming language, ideally JavaScript.
- Graduating between December 2025 - August 2026 with a Bachelor’s degree in Computer Science, Information Systems or related technical disciplines; equivalent related professional experience.
- Reside in Chicago.
Responsibilities
- Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA.
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
- Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations.
- Collaborate with other departments in the company to achieve customer satisfaction.
- Join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.
Benefits
- health, dental and vision insurance
- 401(k)
- flexible spending account
- paid leave (including PTO and parental leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
