Remote Developer Lead / Integration Developer (VA ESOM)

Kentro • UNAVAILABLE, UNAVAILABLE

8d • Remote

About The Position

Kentro is hiring for a Developer Lead / Integration Developer to support the VA ESOM contract. This role will lead and coordinate ServiceNow development and integration activities, translate approved business and technical requirements into executable solutions, and drive development work through design, build, testing, and release. The ideal candidate is a highly skilled ServiceNow developer and technical lead with strong experience delivering enterprise ServiceNow solutions and integrations. This role requires the ability to provide technical direction to developers while remaining actively engaged in solution design, development, integration, and troubleshooting. The candidate should be able to identify technical dependencies, risks, and blockers early and work collaboratively across architecture, business analysis, testing, Product Owners, and integration teams to support predictable delivery. Reporting to the SAM Project Manager/Lead, working closely with ServiceNow architects and the broader SAM delivery team, this position plays a key role in maintaining technical continuity, strengthening development execution, and advancing SAM capabilities within the VA ESOM environment. The Developer Lead / Integration Developer will support development planning and sequencing, technical decision-making, release readiness, documentation, and knowledge transfer while helping ensure solutions are scalable, supportable, and aligned with approved SAM requirements.

Requirements

• Bachelor’s degree in computer science, information technology, engineering or a related technical discipline.
• Eight years of relevant professional experience may substitute for a degree.
• 8+ years of professional software development, systems engineering or enterprise application development experience.
• Strong hands-on experience developing, configuring, and supporting solutions on the ServiceNow platform.
• Demonstrated experience leading or providing technical direction to developers within an enterprise software development environment.
• Experience designing, developing, troubleshooting, and supporting ServiceNow integrations with enterprise applications, platforms, APIs, and data sources.
• Experience translating business and technical requirements, user stories, and acceptance criteria into scalable technical solutions.
• Strong understanding of ServiceNow development lifecycle practices, including solution design, development, testing, defect resolution, deployment, and production support.
• Experience with REST/SOAP APIs, web services, integration patterns, scripting, data transformation, and enterprise system interfaces.
• Experience supporting Agile/Scrum development and working collaboratively with architects, Product Owners, business analysts, testers, project management, and integration teams.
• Ability to troubleshoot complex technical issues, perform root-cause analysis, and communicate technical risks, dependencies, and recommended solutions.
• Experience working in large-scale enterprise environments; federal government or VA experience is highly desirable.
• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

• Experience implementing or supporting ServiceNow Software Asset Management (SAM Pro), IT Asset Management (ITAM) or related ServiceNow capabilities.
• Experience with software discovery, software models, entitlements, reconciliation, reclamation, software usage, and software-title onboarding processes.
• Experience integrating ServiceNow with enterprise discovery, endpoint-management, identity/access-management or other authoritative enterprise data sources.
• ServiceNow development or implementation certifications, such as Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
• Strong technical leadership and mentoring skills with the ability to guide developers while remaining hands-on with development and integration work.
• Strong analytical, communication, and problem-solving skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
• Demonstrated ability to operate effectively across cross-functional teams and drive technical work from requirements through production release.

Responsibilities

• Lead and coordinate ServiceNow development activities supporting the VA ESOM Software Asset Management (SAM) workstream.
• Design, develop, configure, and maintain scalable ServiceNow solutions aligned with approved SAM business and technical requirements.
• Translate approved requirements, user stories, and acceptance criteria into technically executable solutions and development tasks.
• Provide hands-on development support while guiding developers through solution design, implementation, troubleshooting, and delivery.
• Review technical approaches and code to promote solution quality, maintainability, performance, and alignment with ServiceNow development standards.
• Identify technical dependencies, risks, blockers, and design considerations early and drive them to appropriate resolution or escalation.
• Design, develop, troubleshoot, and support integrations between ServiceNow and enterprise systems and data sources supporting SAM capabilities.
• Collaborate with ServiceNow architects and integration stakeholders to define appropriate integration patterns, data flows, interfaces, and technical dependencies.
• Support troubleshooting and root-cause analysis of complex development, integration, and data-flow issues.
• Apply best practices for security, reliability, performance, scalability, and maintainability across ServiceNow solutions and integrations.
• Maintain appropriate technical documentation for implemented solutions, integrations, configurations, and design decisions.
• Translate approved priorities into actionable development plans and support estimation, sequencing, and execution of development work.
• Coordinate technical activities across development, testing, defect resolution, and release-readiness activities.
• Work closely with Scrum/BA, testing, Product Owners, architects, and the SAM Project Manager/Lead to identify dependencies and maintain visibility into development progress and blockers.
• Support technical validation, defect resolution, regression activities, and production-release readiness.
• Ensure appropriate knowledge transfer and technical continuity across the development team.
• Partner with Product Owners, business analysts, software asset management stakeholders, architects, testers, and integration teams to understand requirements and translate them into effective ServiceNow solutions.
• Participate in requirements refinement, solution-design discussions, technical reviews, and release-planning activities.
• Clearly communicate technical constraints, dependencies, risks, and solution options to both technical and non-technical stakeholders.
• Support continuous improvement of development practices, delivery processes, and ServiceNow SAM capabilities.
• Serve as a technical lead and mentor for ServiceNow developers supporting the SAM development workstream.
• Provide technical direction and support to developers while remaining actively engaged in development and integration work.
• Promote engineering quality, accountability, documentation, knowledge sharing, and consistent development practices.
• Provide clear, concise development-status updates, technical recommendations, risks, and escalation needs to the SAM Project Manager/Lead and appropriate stakeholders.
• Help maintain development continuity and ensure technical knowledge is effectively transferred across the team.

Benefits

• paid time off
• healthcare benefits
• supplemental benefits
• 401k including an employer match
• discount perks
• rewards
• education reimbursement for certifications, degrees, or professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior