Developer L4(Contract)

Wipro•Louisville, KY

2d•Remote

About The Position

Wipro Limited is seeking a Developer L4 (Contract) to design, test, and maintain software programs for operating systems or applications deployed at a client end, ensuring 100% quality assurance. This role involves understanding requirements, developing software solutions, investigating problem areas, facilitating root cause analysis, and improving system performance. The developer will also perform coding, automate validation processes, modify software to fix errors or improve performance, and ensure code quality. Additionally, the role requires status reporting, customer focus, capturing client requirements, taking feedback, participating in continuing education, and documenting solutions. The goal is to ensure smooth and on-time delivery with high-quality customer interaction.

Requirements

Strong hands-on experience with Genesys Cloud CX and Architect IVR, ACD, queue and skills-based call routing
Experience designing complex inbound/in-queue flows and routing logic
Genesys Data Actions and REST API integrations, JSON, OAuth, Postman
Strong understanding of Architect expressions, variables, conditions and error handling
Enterprise contact-center/IVR implementation experience
Genesys Cloud Contact Center Admin
5-8 Years of experience

Nice To Haves

GCP experience, particularly Cloud Functions/Cloud Run
Python and/or Node.js
Apigee, Postman and Swagger/OpenAPI
Git, CI/CD and production troubleshooting
Experience migrating or simplifying GCP-based IVR/routing solutions into Genesys Cloud
Genesys Cloud certification is a plus

Responsibilities

Instrumental in understanding the requirements and design of the product/ software
Develop software solutions by studying information needs, studying systems flow, data usage and work processes
Investigating problem areas followed by the software development life cycle
Facilitate root cause analysis of the system issues and problem statement
Identify ideas to improve system performance and impact availability
Analyze client requirements and convert requirements to feasible design
Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
Conferring with project managers to obtain information on software capabilities
Perform coding and ensure optimal software/ module development
Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces
Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
Ensuring that code is error free or has no bugs and test failure
Preparing reports on programming project specifications, activities and status
Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
Compile timely, comprehensive and accurate documentation and reports as requested
Coordinating with the team on daily project status and progress and documenting it
Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
Capturing all the requirements and clarifications from the client for better quality work
Taking feedback on the regular basis to ensure smooth and on time delivery
Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members
Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
Timely Response to customer requests and no instances of complaints either internally or externally